Central Services CSR

Boyd Group Services; United States; Teletrabalho; USD 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Pay Plans

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Paid Vacation & Holidays

Continuing Education Opportunities

Resumo da oferta

Gerber Collision & Glass is seeking a remote-based support specialist in the Chicagoland area to handle high-volume inbound and outbound calls, enter information, and assist customers with care and professionalism. You will follow company policies, use standard tools, and collaborate with a team to WOW customers and resolve issues.

The role requires a high school diploma or GED, strong communication, and the ability to multitask.

Qualificações

• Experience in a high volume inbound and outbound customer service call center with computer input during calls.
• Ability to multi-task in a fast paced environment.
• Attention to detail and strong attendance/punctuality.
• Excellent communication skills; oral, verbal, written and listening.

Conhecimentos

Call center

Customer service

Multitasking

Communication

Typing 40 wpm

Bilingual

Formação académica

High School Diploma or GED

Ferramentas

Excel

Web-based applications

Google Maps

Descrição da oferta de emprego

Company: Gerber Collision & Glass

Great Teams Don’t Happen by _ Accident _

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

*This is a remote position but must be based in the Chicagoland area*

The ideal candidate would possess the following characteristics:

• Desire to “WOW every customer. . .. . …Be the Best.”
• Positive attitude
• Strong work ethic
• Attention to detail
• Works well in a team environment
• Well-spoken with the ability to exhibit good judgment with good phone etiquette
• Able to understand, support and follow company policies and procedures
• Goal oriented with the intent and desire to improve customer service

Experience and Skills:

• Experience in a high volume inbound and outbound customer service call center with computer input during calls
• Ability to multi-task in a fast paced environment
• Attention to detail
• High School Diploma or GED required
• Excellent communication skills; oral, verbal, written and listening
• Must have excellent attendance and punctuality
• Strong Computer Skills: Excel, Web based applications, Google Maps
• Type 40wpm
• Ability to adapt to an ever changing, growing business environment
• Bi-lingual speaking skills a plus

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance effective your first day
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

17.50/HR