Central Service Manager-General Tool

Sunbelt Rentals, Inc.

Charlotte (NC)

On-site

USD 75,000 - 102,000

Full time

2 days ago

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Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Life and Travel insurance

Tuition reimbursement

EAP

Length of service awards

Job summary

Sunbelt Rentals, Inc. is seeking a Central Services Manager to lead the service operations and training programs across multiple locations. You will develop procedures, manage technician teams, and drive reliability of equipment and service fleets.

The role requires deep knowledge of rental equipment operations, strong leadership, and a track record of improving service quality and efficiency. This is a full-time position based at our Charlotte area locations with competitive pay and benefits.

Qualifications

3 Years in the rental equipment or construction industries.
1 Year of Equipment Shop Operations Management
Extensive knowledge of construction equipment (aerial, dirt, small tool, etc.)
Good analytical ability to gather and interpret technical information and to develop, recommend, and implement solutions.
Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast-paced environment.
Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Responsibilities

Manage the development and implementation of Service Operational procedures, policies, programs, systems and training.
Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.
Ensure customer service levels are held to district standards
Recruit, hire, train, manage and develop service technicians
Work with PC locations to achieve desired financial results for location including profit and loss
Oversee the design and delivery of service call center training programs
Monitor calls for service quality assurance
Handle escalated concerns that fall outside the service technicians

Skills

Leadership

Analytical ability

Organizational skills

Decision making

Equipment knowledge

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Join Our Team!

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Central Services Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people

Duties & Responsibilities

Manage the development and implementation of Service Operational procedures, policies, programs, systems and training.
Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.
Ensure customer service levels are held to district standards
Recruit, hire, train, manage and develop service technicians
Work with PC locations to achieve desired financial results for location including profit and loss
Oversee the design and delivery of service call center training programs
Monitor calls for service quality assurance
Handle escalated concerns that fall outside the service technicians

Leadership

Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.

Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met.

Direct various service technicians in the service performance of the equipment

Facilitate high level training to the affected Shop Foreman/Service Managers as well as assisting with placement

Operations

Work closely with performance standard audits to assist in identifying PC’s weaknesses and address the service related issues

Manage human resource administration (payroll/scheduling/paperwork, etc.)

Manage and direct all aspects of incoming service and preventative maintenance of equipment

Develops and monitors service quotas for volume and efficiencies

Manage parts inventory

Assist the Product Support Group in the service/safety bulletin program including prompt notification, continual monitoring, and follow-up correspondence with manufacturers.

Assist in Identifying manufacturers who are not able to meet established quality standards.

Assists Product Managers in resolving quality, safety, and claim disputes with vendors.

Maintain a communication program to communicate and record product issues throughout organization and product vendors.

Business Acumen

Utilize service call center reports to set goals, develop strategies, and determine what influences the service aspects of the business

Engage in business decision making at every level

Works in conjunction with call center, operations manager, and dispatch operations

Sales and Customer Service

Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value added business activity

Promote and ensure fluid communication between service departments and operational management

Assist customer in determining their rental needs by applying product knowledge

Constant service call center flow analysis and updates to increase productivity and customer service levels

Proper procedures in regards to customer damage (photos, notification to rep and customer, damage letter, follow up to invoice)

Manages all after hour service calls

Qualifications

3 Years in the rental equipment or construction industries.

1 Year of Equipment Shop Operations Management

Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.)

Good analytical ability to gather and interpret technical information and to develop, recommends, and implements solutions.

Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast-paced environment.

Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $74,501.00 - 102,438.60

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):