Central Selling Specialist - Flooring (Remote) MT/PST

Lowes; Glendale (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in home improvement is seeking a customer-focused individual for a role that involves managing service requests and providing exceptional customer service. The ideal candidate will have a high school diploma and experience in a retail or service support environment. This position offers a competitive hourly wage and opportunities for growth within the company.

Qualifications

• High School or GED and less than 1 year of experience in a call center or similar environment.
• Bachelor’s Degree preferred, with experience in remodeling or construction.
• Experience using MS Dynamics or similar CRM tool.

Responsibilities

• Works within system-based work queue to identify activities ready for review.
• Communicates with Stores and Service Providers regarding quote details.
• Monitors order status and communicates updates to customers.

Skills

Customer Service

Communication

Problem Solving

Education

High School or GED

Bachelor’s Degree in a related field

Tools

MS Dynamics

Job description

Essential Functions:

• Works within system-based work queue to identify activities ready for review.

• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.

• Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.

• When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.

• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.

• Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).

• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.

• Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.

• Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.

• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.

• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

• Demonstrates sincere appreciation to customers

• Listens to and responds knowledgeably and promptly to customer and employee questions

• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

• Listens to, identifies, anticipates, and responds to customer needs

• Follows-up with customers to ensure all order and project requirements are satisfactorily met

• Serves as a point of contact on all designs and/or installs within department

• Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed

• Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.

• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:

• High School or GED and less than 1 year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment

Preferences:

• Bachelor’s Degree in a related field and experience in remodeling or construction industry

• Lowe's store experience

• Installed flooring sales experience

• Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool

Pay Range: $16.42 - $27.42 per hour

_Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) ._

_Lowe's hourly_ _remote_ _associates cannot reside in Alaska, California or Hawaii. Lowe's salaried_ _remote_ _associates cannot reside in Alaska or Hawaii._

_Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

_Qualified applicants with arrest or conviction records will be considered for Employment_ _in accordance with_ _applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance,and the California Fair Chance Act._

_Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information_ _and products; partnering, supervising, and_ _regularly working_ _with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines._

_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._

Pay Range: $16.42 - $27.42 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.