Central Selling Specialist - Flooring (Remote) MI Preferred

Lowe's Companies, Inc.; Michigan; Remote; Full time

Job summary

Lowe's is seeking to expand their team in Michigan for an entry-level position focused on customer service and project management. The role involves managing customer orders, responding to inquiries, and working in collaboration with team members to ensure excellent service. Ideal candidates should have a high school diploma, strong communication skills, and a customer-centric approach.

Qualifications

• Entry-level position in customer service and administration.
• High School diploma or GED required.
• Experience in office or retail environments preferred.

Responsibilities

• Manage customer orders and installations efficiently.
• Communicate effectively with customers and resolve issues.
• Organize workflow and collaborate with team members.

Skills

Customer Service

Communication

Attention to Detail

Education

High School or GED

Bachelor’s Degree in a related field

Tools

MS Dynamics

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Essential Functions:

1. Works within system-based work queue to identify activities ready for review.
2. Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
3. Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
4. When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
5. Completes quote refiguring as needed (e.g., when a customer changes their mind on something that affects the scope or cost of a project); includes refiguring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
6. Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e., Service Providers, Stores, peers).
7. Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
8. Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
9. Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
10. Provides feedback to Supervisor regarding the process of Stores qualifying customers to help identify gaps in the process.
11. Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers.
12. Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
13. Demonstrates sincere appreciation to customers.
14. Listens to and responds knowledgeably and promptly to customer and employee questions.
15. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
16. Listens to, identifies, anticipates, and responds to customer needs.
17. Follows-up with customers to ensure all order and project requirements are satisfactorily met.
18. Serves as a point of contact on all designs and/or installs within the department.
19. Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed.
20. Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
21. Performs other duties as assigned.

Minimum Requirements:

• High School or GED and less than 1 year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment.

Preferences:

• Bachelor’s Degree in a related field and experience in remodeling or construction industry.
• Lowe's store experience.
• Installed flooring sales experience.
• Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool.

Pay Range: $16.42 - $27.42 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.