Central Scheduling Representative

Thomas-Jefferson-University-; Voorhees Township (NJ); On-site; USD 48,712,000 - 65,847,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Retirement plans

Employee discounts

Job summary

Jefferson Health is seeking a Central Scheduling Representative in Voorhees, NJ to schedule and register patients, verify insurance, and coordinate referrals. You will use EMR and telephony systems to handle calls and digital requests while maintaining accuracy and exceptional customer service.

The role emphasizes data accuracy, regulatory compliance, and efficient access to Jefferson Health services in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of related scheduling/registration experience preferred.
• Accurate data collection and entry is essential.

Responsibilities

• Schedule patient appointments and register patients in the Jefferson Health System.
• Use EMR to confirm appointments, verify demographics and insurance eligibility.
• Coordinate referrals and insurance requirements for services.
• Handle inquiries and resolve issues per protocol to ensure patient access.

Skills

Data entry accuracy

Calendaring

Customer service

Communication

EMR usage

Education

High School Diploma/GED

Tools

EMR system

Central scheduling software

Telephony software

Job description

Number of Positions in Requisition1Job DetailsCentral Scheduling RepresentativeFull Time Day ShiftJob DescriptionHandles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson2. Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination3. Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.4. Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.5. Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests6. Maintain qualitative and quantitative individual and team performance targets.Education - Preferred • High School Diploma/GEDExperience - Required • 1 year Previous related experience required.Knowledge, Skills and Abilities - Required • Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy. • Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business. • Calendaring Knowledge of and ability to use office electronic calendaring software and capabilities. • Customer Interaction – Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.Salary Range$17.00 to $22.98 HourlyThe actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityKennedy Medical Group, Practice, PCPrimary Location Address400 Laurel Oak Road, Voorhees, New Jersey, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.BenefitsJefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.