Central Scheduler II

Capital-Health; Lawrence Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Capital Health is seeking a scheduling specialist to accurately pre-register patients for diagnostic tests and manage a high volume of incoming calls. You will navigate multiple systems to coordinate between departments, ensuring accurate patient information and timely scheduling.

The role requires a high school diploma, at least one year of hospital call center experience, and knowledge of medical terminology including CPT and ICD-10.

Qualifications

• High school diploma or equivalent.
• One year call center experience assisting patients within a hospital or medical environment.
• Strong customer service and communication skills with attention to detail.
• Working knowledge of medical terminology; CPT and ICD-10.

Responsibilities

• Schedule hospital outpatient tests using multiple systems.
• Pre-register all patients.
• Obtain and advise patients of necessary pre-certification and referrals for financial reimbursement.
• Adhere to online scheduling and STAT procedures.
• Collaborate with physician offices to obtain updated scripts and compliant diagnosis codes and schedule cases with resource coordination.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).Pay Range:$20.10 - $26.13Scheduled Weekly Hours:40Position OverviewSUMMARY (Basic Purpose of the Job):Schedules and pre-registers patients for diagnostic tests accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Handles a large volume of incoming calls and navigates between multiple systems to schedule various departments.MINIMUM REQUIREMENTSEducation: High school diploma or equivalent.Experience: One year call center experience assisting patients within a hospital or medical environment required.Knowledge and Skills: Displays strong customer service and communication skills to properly assist patients' needs. Strong attention to detail.Special Training: Working knowledge of medical terminology; CPT and ICD-10.Mental, Behavioral and Emotional Abilities: Ability to multi-task and navigate between systems simultaneously. Ability to handle a large volume of incoming calls. Manages time and works well in a fast-paced environment.ESSENTIAL FUNCTIONS:Schedules hospital outpatient tests using multiple systems. Pre-registers all patients. Obtains and advises patients of necessary pre-certification and referrals for financial reimbursement.Adheres to departmental procedures for online scheduling and STAT processes.Collaborates with physician offices to obtain updated scripts and compliant diagnosis codes.Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.Gathers complete patient and testing information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.Informs all patients of pre-registration process and pre-registers all patients.Acts as a liaison for hospital departments and physician practices.Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.Verifies all authorization are obtained twenty-four hours before date of service. Follows out of network procedures.Adheres to CH attendance policy as well as interdepartmental policies and procedures. Attends all mandatory departmental meetings.Performs all other duties as assigned.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Frequent physical demands include: SittingOccasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawlContinuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or HearLifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate HearingAnticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate MatterThis position is eligible for the following benefits:Medical PlanPrescription drug coverage & In-House Employee PharmacyDental PlanVision PlanFlexible Spending Account (FSA)- Healthcare FSA- Dependent Care FSARetirement Savings and Investment PlanBasic Group Term Life and Accidental Death & Dismemberment (AD&D) InsuranceSupplemental Group Term Life & Accidental Death & Dismemberment InsuranceDisability Benefits – Long Term Disability (LTD)Disability Benefits – Short Term Disability (STD)Employee Assistance ProgramCommuter TransitCommuter ParkingSupplemental Life Insurance- Voluntary Life Spouse- Voluntary Life Employee- Voluntary Life ChildVoluntary Legal ServicesVoluntary Accident, Critical Illness and Hospital Indemnity InsuranceVoluntary Identity Theft InsuranceVoluntary Pet InsurancePaid Time-Off ProgramThe pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.