Central Scheduler

Laredo Physicians Group; Laredo (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Excellent medical, dental, vision

401(k) with company match

Loan forgiveness program

Tuition savings

Career development

Pet Insurance

Job summary

The Central Scheduler at Laredo Physicians Group is responsible for scheduling outpatient procedures and handling pre-registration and insurance verification with accuracy and service excellence.

You will guide physicians, staff, and patients through the scheduling process, verify insurance details, and ensure data integrity in the scheduling system while delivering courteous, efficient patient care and coordinating with the IPM/UHS network as needed.

Qualifications

• High school diploma or GED required.
• Minimum one year experience in healthcare.
• Experience with data entry, customer service, and medical terminology preferred.
• Understanding of third-party requirements and healthcare billing.
• HIPAA privacy knowledge preferred.
• Strong written and verbal communication skills.
• Proficiency with computer applications and patient accounting systems.

Responsibilities

• Accurately schedules patients in accordance with guidelines for assigned outpatient procedures and in accordance with ancillary department specifications, including adding/deleting procedures and rescheduling appointments.
• Guides the physician, physician office staff, and/or the patient through the scheduling process.
• Confirms appointments by contacting physicians and/or patient as needed.
• Obtains insurance information to expedite verification/authorization/pre-certification.
• Enters complete and accurate data into computer with emphasis on correct date, codes, and spelling.
• Thoroughly completes the outpatient verification process to ensure accuracy of insurance information and that authorization requirements have been met.
• Reviews previous account history and consults with Supervisor when considering possible delay of services.
• Other duties as assigned.

Skills

Verbal and written communication

Data entry

Customer service

Medical terminology

HIPAA privacy knowledge

Healthcare billing understanding

Third-party billing

Computer proficiency

Organization and attention to detail

Education

High School Diploma

Tools

Word processing software

Patient accounting system

Job description

About Laredo Physicians Group

Laredo Physicians Group (LPG) providers take pride in delivering high-quality care for our community. Our offices offer primary care and various specialty services. LPG is committed to providing superior quality healthcare services while demonstrating professionalism and service excellence to ensure a great patient experience. Our physicians are well experienced, and with diverse backgrounds, they share a passion for serving the healthcare needs of families. LPG is affiliated with Doctors Hospital of Laredo, whose care network encompasses two freestanding emergency rooms, and an outpatient clinic with ancillary and surgical services.

Website: www.laredophysiciansgroup.com

Responsibilities

The Central Scheduler is responsible for accurately performing the pre-access functions required to schedule patients, which includes scheduling outpatient diagnostic procedures and completing the pre-registration and insurance verification processes. Always demonstrates Service Excellence. Must possess excellent written and oral communication skills, as well as organizational skills.

• Accurately schedules patients in accordance with guidelines in the scheduling application for assigned outpatient procedures and in accordance with ancillary department specifications, including but not limited to adding and deleting procedures and rescheduling appointments.
• Guides the physician, physician office staff, and/or the patient through the scheduling process.
• Confirms appointments by contacting physicians and/or patient as needed.
• Obtains insurance information to expedite the verification/authorization/pre-certification process.
• Enters complete and accurate data into computer with emphasis placed on correct date, codes, and spelling.
• Thoroughly completes the outpatient verification process to ensure the accuracy of insurance information and that authorization requirements have been met for all scheduled patients prior to receiving services.
• Reviews previous account history and consults with Supervisor when considering possible delay of services during Pre-Access processes.
• Other duties as assigned

About Independence Physician Management

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Benefit and Rewards Highlights

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

• High School Graduate/GED required.
• Minimum one year of experience required working in a healthcare environment.
• Experience in data entry, customer service, collections and medical terminology preferred.
• Possesses understanding of third-party requirements and healthcare billing.
• Knowledge of regulations and HIPAA privacy standards is strongly preferred.
• Medical Terminology/Health Insurance Navigation
• Computer proficiency to include word processing and patient accounting system.
• Strong verbal and written communications skills required.
• Service-oriented/customer-centric.
• Excellent organization skills and attention to detail.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.