Central Scheduler

Universal Health Services, Inc.; Laredo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retention Bonus Program

Loan Forgiveness Program

Competitive Compensation & Generous PT

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Tuition savings for nursing education

Career development opportunities

Pet Insurance

Benefits Guest Website

Job summary

Universal Health Services, Inc. is seeking a Central Scheduler in Laredo, TX to perform pre-access functions for scheduling outpatient diagnostic procedures and complete pre-registration and insurance verification.

The role requires excellent written and verbal communication, strong organization, and attention to detail. You will guide patients and staff through scheduling, confirm appointments, obtain insurance information, and ensure accurate data entry and verification before services.

Qualifications

• Minimum one year of experience in a healthcare environment.
• Experience in data entry, customer service, collections and medical terminology preferred.
• Knowledge of third-party requirements and healthcare billing.
• Strong written and spoken communication skills.
• HIPAA privacy standards knowledge preferred.

Responsibilities

• Accurately schedules patients in accordance with guidelines in the scheduling application for assigned outpatient procedures and in accordance with ancillary department specifications.
• Guides the physician, physician office staff, and/or the patient through the scheduling process.
• Confirms appointments by contacting physicians and/or patient as needed.
• Obtains insurance information to expedite the verification/authorization/pre-certification process.
• Enters complete and accurate data into computer with emphasis placed on correct date, codes, and spelling.
• Thoroughly completes the outpatient verification process to ensure the accuracy of insurance information and that authorization requirements have been met for all scheduled patients prior to receiving services.
• Reviews previous account history and consults with Supervisor when considering possible delay of services during Pre-Access processes.
• Other duties as assigned

Skills

Data entry

Customer service

Medical terminology

HIPAA privacy

Verbal and written communications

Organization

Attention to detail

Computer proficiency

Education

High School/GED

Tools

Patient accounting system

Job description

Responsibilities

The Central Scheduler is responsible for accurately performing the pre-access functions required to schedule patients, which includes scheduling outpatient diagnostic procedures and completing the pre-registration and insurance verification processes. Always demonstrates Service Excellence. Must possess excellent written and oral communication skills, as well as organizational skills.

• Accurately schedules patients in accordance with guidelines in the scheduling application for assigned outpatient procedures and in accordance with ancillary department specifications, including but not limited to adding and deleting procedures and rescheduling appointments.
• Guides the physician, physician office staff, and/or the patient through the scheduling process.
• Confirms appointments by contacting physicians and/or patient as needed.
• Obtains insurance information to expedite the verification/authorization/pre-certification process.
• Enters complete and accurate data into computer with emphasis placed on correct date, codes, and spelling.
• Thoroughly completes the outpatient verification process to ensure the accuracy of insurance information and that authorization requirements have been met for all scheduled patients prior to receiving services.
• Reviews previous account history and consults with Supervisor when considering possible delay of services during Pre-Access processes.
• Other duties as assigned

ABOUT LAREDO PHYSICIANS GROUP

Laredo Physicians Group (LPG) providers take pride in delivering high-quality care for our community. Our offices offer primary care and various specialty services. LPG is committed to providing superior quality healthcare services while demonstrating professionalism and service excellence to ensure a great patient experience. Our physicians are well experienced, and with diverse backgrounds, they share a passion for serving the healthcare needs of families. LPG is affiliated with Doctors Hospital of Laredo, whose care network encompasses two freestanding emergency rooms, and an outpatient clinic with ancillary and surgical services. Website: www.laredophysiciansgroup.com

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Benefit and Rewards Highlights

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

Requirements

• High School Graduate/GED required.
• Minimum one year of experience required working in a healthcare environment.
• Experience in data entry, customer service, collections and medical terminology preferred.
• Possesses understanding of third-party requirements and healthcare billing.
• Knowledge of regulations and HIPAA privacy standards is strongly preferred.
• Medical Terminology/Health Insurance Navigation
• Computer proficiency to include word processing and patient accounting system.
• Strong verbal and written communications skills required.
• Service-oriented/customer-centric.
• Excellent organization skills and attention to detail.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.