Central Pre-Registration Specialist

Trinity Health; Minot (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

Trinity Health in Minot, ND, seeks a Central Pre Registration Specialist to verify insurance eligibility, secure prior authorizations, and confirm referral requirements for upcoming clinic visits. You will gather information, resolve coverage issues, and communicate with patients and clinic staff to keep scheduling efficient while protecting privacy.

The role emphasizes careful attention to detail and professional communication to support a smooth patient access process and timely care.

Responsibilities

• Verify insurance eligibility and benefits for scheduled appointments, documenting all required information in the appropriate systems.
• Obtain prior authorizations for office visits, diagnostic services, and procedures in accordance with payer guidelines and organizational protocols.
• Confirm referral requirements for Medicaid, Tricare, VA, and IHS patients, ensuring all paperwork is complete prior to the appointment.
• Communicate with patients to clarify insurance details, request missing information, and provide guidance on next steps as needed.
• Collaborate with clinic staff and scheduling teams to resolve coverage issues that may affect appointment readiness.
• Maintain accurate records and uphold confidentiality and privacy standards when handling sensitive patient and insurance information.

Job description

Position Summary

The Central Pre Registration Specialist supports Trinity Medical Group by verifying insurance eligibility, securing prior authorizations, and confirming referral requirements for upcoming clinic appointments. This role helps ensure financial and coverage information is accurate prior to the patient visit, supporting efficient scheduling and minimizing delays in care. Working closely with patients, payers, and clinic staff, the Specialist gathers required information, resolves coverage issues, and promotes clear communication across teams. Through strong attention to detail, professionalism, and adherence to privacy standards, the position contributes to a positive patient experience and reliable, well-coordinated patient access processes.

Key Responsibilities

• Verify insurance eligibility and benefits for scheduled appointments, documenting all required information in the appropriate systems.
• Obtain prior authorizations for office visits, diagnostic services, and procedures in accordance with payer guidelines and organizational protocols.
• Confirm referral requirements for Medicaid, Tricare, VA, and IHS patients, ensuring all paperwork is complete prior to the appointment.
• Communicate with patients to clarify insurance details, request missing information, and provide guidance on next steps as needed.
• Collaborate with clinic staff and scheduling teams to resolve coverage issues that may affect appointment readiness.
• Maintain accurate records and uphold confidentiality and privacy standards when handling sensitive patient and insurance information.