Central Operations Support Executive, UK Seller Flex

Amazon; Indiana (PA); Remote; USD 50,000 - 70,000; Full time

Job summary

Amazon is seeking a Central Operations Support Executive to remotely oversee seller operations, ensuring efficiency and effective communication. The role involves monitoring performance metrics, managing stakeholder relations, and training sellers on adherence to operational norms. A Bachelor’s degree in a technical field and strong analytical skills are essential.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.

Responsibilities

• Remotely monitor efficient functioning of assigned sites via calls and emails.
• Liaise between field executives/sellers and internal/external agencies.
• Train sellers for execution and adherence of norms and practices.
• Devise and deploy SOPs and analyze data to improve Seller experience.

Skills

Customer experience mindset

Data analysis skills

Pattern recognition

Detail-oriented

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, UK Seller Flex

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience with SQL

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