Central Operations Support Executive, IN External Fulfillment

Amazon Jobs; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading technology company is seeking a Central Operations Support Executive to remotely oversee daily seller operations, ensuring efficiency and adherence to policies. The role requires strong analytical skills, the ability to monitor performance metrics, and experience in quantitative fields. Candidates should be comfortable working shifts and weekends, making a significant impact on customer satisfaction and operational success.

Qualifications

• Degree in computer science, engineering, or statistics.
• Proficiency in Excel and SQL required.
• Ability to identify patterns and disruptions.

Responsibilities

• Monitor the efficient functioning of assigned sites.
• Liaise with field executives and internal agencies.
• Train sellers on execution and adherence to norms.

Skills

Analytical Skills

Attention to Detail

Problem Solving

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, IN External Fulfillment

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel- Experience with SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About the company

Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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