Central Market (Austin Westgate) Parking Lot Attendant- Part time

H-E-B; Austin (TX); Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

H-E-B in Austin, TX is looking for a Service Rep - Parking Lot Attendant to support customers by assisting with purchases, answering questions, and guiding teammates in the parking area.

Typical duties include helping customers load stores, keeping carts organized, ensuring carts and supplies are available, and maintaining a clean, safe environment. The role requires friendly service, clear communication, and the ability to adapt to changing priorities.

Qualifications

• Typically requires 0-2 years experience
• No prior experience or training required

Responsabilités

• Packages customer purchases in the correct and efficient manner
• Assists customers in carrying out their purchases
• Assists customers with product questions
• Engages the customer in discussion about items they are purchasing
• May be required to return merchandise to shelves
• Provides fast, efficient, friendly service with a smile
• Ability to provide direction to CSAs in the parking lot
• Keep Baskets off of lot by nesting them in corals and bringing them to the front
• Assist Customers in unloading merchandise to their vehicle and carry outs
• Ensure Sani-Wipes are available for Customers to use
• Communicate issues in the parking lot to Service Manager and Director
• Clean and sanitary Kids Carts, Electric Carts, Infant seats
• Ensure Electric Carts are charged and working
• Responsible for providing water
• Walks parking lot, searches for abandoned shopping carts
• Involve others when necessary to address Customer's needs

Connaissances

Customer service

Communication

Safety rules

Adaptability

Interpersonal skills

Description du poste

Responsibilities

The Service Rep - Parking Lot Attendant [PLA] provides customer service through packaging and carrying out purchases for customers and support in all aspects of customer service. Works well under immediate supervision and some detailed verbal and written instructions. Basic skills in procedures, techniques, materials, and/or equipment appropriate to area.

Key Responsibilities & Essential Functions

• Packages customer purchases in the correct and efficient manner
• Assists customers in carrying out their purchases
• Assists customers with product questions
• Engages the customer in appropriate discussion regarding items they are purchasing, including discussion about: taste profile, complimentary items/side dishes, suggested preparation techniques, etc.
• May be required to return merchandise to shelves
• Provides fast, efficient, friendly service with a smile
• Ability to provide direction to CSAs in the parking lot
• Keep Baskets off of lot by nesting them in corals and then bringing them to the front
• Ensure there are ample baskets at all entrances for Customers to shop
• Assist Customers in unloading merchandise to their vehicle and carry outs
• Ensure Sani-Wipes are available for Customers to use
• Communicate issues in the parking lot to Service Manager, and Director
• Ensure Kids Carts, Electric Carts, Infant seats are clean and sanitary
• Ensure Electric Carts are charged and in working conditions
• Responsible for providing water
• Walks parking lot, searching for abandoned shopping carts
• Involve others when necessary to address Customer's needs

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

• Typically requires 0-2 years experience
• No prior experience or training required

Knowledge/Skills/Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Speak clearly and concisely
• Willingly adapt to shifting or competing priorities
• Stay focused despite interruptions
• Remain calm and reasonable intense or stressful situations
• Follow accepted guidelines, rules, and procedures in actions
• Good Customer Service skills
• Complete all necessary training courses/ models
• Good communication and interpersonal skills

Physical Demands & Working Conditions

• Lift and carry moderately heavy loads; bend, kneel, reach, squat, push and pull
• Maintain a high level of productivity and efficiency standards- Standing (for max of 3 hrs)

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2008