Central Market (Austin Westgate) Curbside Lead - Full time

H-E-B; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Job summary

H-E-B is seeking a Lead in Curbside to manage eCommerce order selection, packing, and vehicle delivery. You will ensure clean eStore areas, stock levels, and superior customer service, stepping in as Department Leader when the Manager is away.

Responsibilities include supervising 2-3 teammates, reviewing orders for accuracy, and coordinating resources to meet deadlines while upholding SOPs and safety standards.

Qualifications

• Experience in a fast-paced retail or eCommerce setting.
• Ability to follow SOPs and safety rules in food retail.
• Ability to supervise and train teammates when needed.

Responsibilities

• Lead eCommerce curbside operations in the absence of the manager.
• Review orders and allocate resources to ensure on-time completion.
• Pack, transport, and load groceries to customers' vehicles.
• Maintain cleanliness and stock in perishable and non-perishable areas.
• Supervise and train 2-3 teammates and provide feedback.

Skills

Superior customer service

Communication skills

Reading & interpreting documents

Report writing

Interpersonal skills

Problem solving

Education

High school diploma or GED + 1 year related experience

Tools

Pallet jack

Barcode scanner

Digital order tool

Job description

Job Summary: As a Lead in Curbside, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non Perishable eCommerce merchandise areas are clean and free of debris, provide a well-stocked and maintained department while providing superior customer service, and act as Department Leader in the absence of the Manager.

Key Responsibilities & Essential Functions:

Management / Training:

• May serve as backup to department manager and typically works opposite shift to manager
• Coordinates Department activities in the absence of the lead or manager
• Reviews and maintains retail control paperwork for eCommerce
• Provides feedback on current process and procedures for future needs of the business
• Communicates with Manager or Store Leadership on any issues or concerns as they arise
• Supervises, coaches, develops, and trains eCommerce team
• Directly supervises 2 - 3 employees in the department in absence of Department Manager
• Builds relationships by fostering teamwork
• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust orders
• Performs Representative and Specialist duties as needed

Customer Service:

• Provides excellent customer service by phone when reviewing orders with Customers' suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages, transports, and loads groceries and merchandise from the Store to the Customer's vehicle
• Models superior customer service for other Partners

Sanitation / Stocking / Food Safety:

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains and stocks bag areas
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• 1+ years of experience as an In-Store Shopper, Specialist, or similar experience

Knowledge/Skills/Abilities:

• Superior customer service skills
• Basic communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of Customers or employees of organization
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to prioritize and handle cross-functional tasks
• Ability to work a flexible schedule
• Ability to use material-handling equipment and maintain license (required)
• Work with Customers and stay attentive to their needs

Education:

• Education from a college or technical school, or high school diploma (or GED) and one year of related experience

Licenses/Certifications:

Physical Demands & Working Conditions:

• Perform in a fast-paced work environment which requires detailed work and precision?
• Work a flexible schedule, based on business needs? (required)
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2016