Austin 04 (Far West) eStores - Curbie - Part time

H-E-B; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

H-E-B is looking for an eStore Curbie in Austin to retrieve eCommerce orders, prepare them for pickup, and deliver to customers. You will use a digital tool to locate orders, adjust items per customer requests, and ensure accuracy and timely loading into customers’ vehicles.

The role emphasizes strong customer service, clear communication, ability to manage multiple tasks, and adherence to safety standards in a fast-paced retail environment. A flexible schedule is required to meet business needs.

Qualifications

• Customer service skills required.
• Strong communication abilities.
• Ability to prioritize and manage cross-functional tasks.
• Willingness to work a flexible schedule.

Responsibilities

• Retrieve and review customer orders using a digital tool.
• Communicate order changes and adjustments to customers.
• Make necessary order adjustments based on customer requests.
• Audit orders for bagging, quality, completion and notes.
• Package, transport and load groceries to the customer’s vehicle.
• Minimize shrink through careful handling of products.
• Achieve productivity standards.
• Gather baskets and pick up trash inside and outside the eStore.
• Maintain and stock bag areas; return products to shelves.
• Organize carts and maintain cleanliness; ensure safety and sanitation.

Skills

Customer service

Communication

Prioritize tasks

Flexible schedule

Job description

Responsibilities

Job Summary: As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the Customer.

Key Responsibilities & Essential Functions

Customer Service

• Uses a digital tool to retrieve and review customer orders
• Communicates order changes / adjustments to customer
• Makes necessary adjustments to orders based on Customer requests
• Audits orders for bagging, quality, completion, and note following
• Packages / transports/ loads groceries / merchandise from holding areas to customer¿s vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore, as needed
• Maintains / stocks bag areas
• Returns product to shelf
• Transfers products from slot to slot to help free up carts
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 16+

Knowledge/Skills/Abilities

• Customer service skills - Required
• Communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required

Licenses/Certifications

• Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push / pull with arms, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Use a manual pallet jack multiple times per day
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024