Central Market (Austin Westgate) - Coffee Bar Sales Specialist - Full time

H-E-B; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

H-E-B in Austin, TX is seeking a Sales Specialist to apply foundational and some advanced product knowledge to drive sales. You will identify priorities, deliver excellent customer service, organize backroom areas, keep shelves clean, stock and rotate items, and use suggestive selling to maximize revenue.

You must have 2–5 years in retail or restaurant, and a Materials Handling Equipment certification. Responsibilities emphasize safety, compliance with product freshness and sanitation standards,

Qualifications

• 2–5 years experience in retail or restaurant.
• Knowledge of department product and food preparation.
• Excellent customer service and communication skills.
• Materials Handling Equipment certification is required.

Responsibilities

• Identify high-priority activities and address them first.
• Provide excellent customer service to shoppers.
• Organize, clean, and prepare back area for deliveries.
• Keep sales floor clean, uncluttered, and safe from spills.
• Stock, rotate, and maintain shelf standards and inventory control.
• Reset products and maintain shelf tags and signage.
• Check shipments for freshness, damage, and quality to ensure standards.
• Ensure compliance with federal, state, and company regulations for safety and sanitation.
• Support merchandising efforts to maximize sales, using suggestive selling techniques.

Skills

Customer service

Suggestive selling

Food knowledge

Interpersonal communication

Inventory & shelf maintenance

Job description

Job Summary

A Sales Specialist will be responsible for applying basic and some advanced skills in procedures and techniques specific to area of specialization. Order assigned products to maximize sales. Merchandises, fronts, and sells products by performing the following duties.

Work under direct supervision and from detailed verbal and written instructions. Apply accepted guidelines, rules and procedures to decisions. Continually monitor and immediately address problems. Make sound decisions on everyday issues and problems. Requires some specific product knowledge depending on the Department.

Key Responsibilities & Essential Functions

• Identify and address high priority activities first
• Provide excellent customer service
• Organize, clean, and prepare back area for incoming deliveries
• Keep sales floor uncluttered and free from spills
• Stock, rotate items as needed, maintain standards/shrink, safety, and inventory control
• Reset products and maintains shelf conditions ensuring integrity of shelf tags and signage in department
• Check shipments for out-of-date and damaged product to ensure freshness and quality
• Ensure that all federal, state, and company regulations and standards for product freshness, safety, refrigeration, and sanitation are met
• Maintain standards in shrink, safety, and inventory control
• Assist in merchandising the department to maximize sales
• Use suggestive selling techniques to maximize sales

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

• Typically requires 2-5 years experience
• Previous retail/restaurant experience

Knowledge/Skills/Abilities

• Knowledge of department product, food preparation, and equipment
• Extensive knowledge of specialty food products and food preparation is essential
• Strong customer service skills
• Passion for food
• Excellent interpersonal and communication skills

Licenses/Certifications

• Materials Handling Equipment certification - Required

Physical Demands & Working Conditions

• Ability to work in fast paced environment
• Ability to work in extreme temperatures
• Must be able to manage in excess of 25 lbs., up to 50 lbs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2004