Central Intake Processor

Horace Mann; Dallas (TX); On-site; USD 23,000 - 31,000; Full time

Job summary

Horace Mann is seeking a dependable Central Intake Processor to support policy issuance and document workflows. You will verify, print, and mail policy documents, while maintaining accuracy in scanning and routing materials across the organization.

The role requires attention to detail, strong organizational skills, and the ability to work well in a team environment with cross-training and flexible coverage between Central Intake tasks.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of office experience preferred.
• Strong attention to detail and accuracy required.
• Good organizational and time-management abilities.
• Ability to follow procedures and manage multiple tasks.
• Basic computer skills and ability to learn document processing and workflow systems.
• Team collaboration and dependable work ethic.

Responsibilities

• Verify policy print documents against applications.
• Confirm policies are active prior to mailing and print for duplicates.
• Assemble policy packages and manage mailings.
• Process documents, route to workflows, and maintain accurate reports.
• Open, sort, scan, and route incoming mail to appropriate queues.
• Provide backup support at front desk and assist with special projects.

Skills

Attention to detail

Organization

Time management

Teamwork

Document processing

Learning new systems

Basic computer skills

Education

High School Diploma or GED

Tools

Office software

Job description

Horace Mann is seeking a dependable and detail-oriented Central Intake Processor to join our Supplemental & Group Operations team. As part of Central Intake, you’ll help ensure important policy and customer documents are accurately processed, scanned, routed, printed, and mailed to support efficient service across the organization.

Reporting to the Operations Manager and working under direct supervision, this role supports policy issuance, Central Intake scanning, correspondence, and document workflows. It’s an excellent opportunity for someone who is organized, comfortable working with detailed information, and enjoys being part of a collaborative team where accuracy and timely execution matter.

Key Responsibilities

Policy Issuance & Processing

• Verify the accuracy of policy print documents against corresponding applications.
• Confirm policies are active prior to mailing.
• Print applications for duplicate policies and Policy Owner Services (POS) mailings and assemble policy packages for distribution.
• Process policies requiring special handling, including applicable state-specific requirements.
• Build duplicate policies for older policy records as needed.
• Create and maintain daily reports related to policy printing activity.

Document Intake & Workflow Management

• Open, sort, scan, and route incoming mail and documents into the appropriate workflow queues for Supplemental, Group, and P&C business areas.
• Release jobs from workflow queues for printing.
• Process and mail correspondence on behalf of departments across the organization.
• Complete claims back-scanning and assist with Claims document linking as needed.
• Maintain files appropriately until they are eligible for purging.
• Ensure documents are accurately classified, processed, and routed to support downstream business processes.

Operational & Department Support

• Assist with departmental requests and special projects as needed.
• Maintain cross-training across Central Intake responsibilities to provide flexible team coverage.
• Provide backup support to the front desk when needed.
• Collaborate with team members and business partners to ensure work is completed accurately and timely.

Qualifications & Experience

Required

• High School Diploma or GED.
• 1–2 years of office experience.
• Strong attention to detail and commitment to accuracy.
• Effective organizational and time-management skills.
• Ability to follow established procedures and manage multiple tasks.
• Basic computer skills and ability to learn document processing and workflow systems.
• Ability to work effectively both independently and as part of a team.
• Attention to detail and accuracy
• Organization and prioritization
• Document processing and records management
• Dependability and follow-through
• Ability to learn new systems and workflows
• Teamwork and collaboration
• Customer and business partner service
• Adaptability and willingness to cross-train

Pay Range:

• $16.59 - $22.28/hr. + bonus

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.