Counselor Administrative Referral

Horace Mann; Springfield (IL); On-site; USD 67,000 - 92,000; Full time

Job summary

Horace Mann is seeking a Counselor, Administrative Referral within an Employee Assistance Program to support members through telephonic assessment, coaching, and case management. You will coordinate referrals, provide resources, and consult with HR professionals to ensure appropriate support in challenging workplace situations.

Applicants should have a Master’s in a behavioral health field and at least five years in EAP or HR roles, with strong documentation and communication skills.

Qualifications

• Master’s degree in social work, psychology, counseling or related field; or equivalent combination of education and professional HR experience.
• At least five years of experience in EAP counseling, clinical behavioral health or HR role.
• Strong assessment, triage, immediate support, research and case management capabilities.
• Knowledge of HR standards and practices.
• Knowledge of behavioral health conditions and levels of care.
• HIPAA understanding and PHI handling.
• Proficiency with MS Office and Windows applications.
• Strong communication, consultation, organization, judgment and documentation skills.

Responsibilities

• Manage Administrative Referral cases from intake through completion, including documentation and follow-up.
• Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
• Provide members with immediate support, coaching and training based on identified needs.
• Coordinate referrals to network providers and complete session authorizations.
• Connect members with resources for financial, legal, personal and work-life needs.
• Consult with HR professionals and supervisors on employee concerns and policies.
• Make clinical determinations in line with risk policies and member interests.
• Maintain timely, accurate documentation in the case management system.
• Conduct research to identify services, providers and resources.
• Support colleagues with case management and follow-up.

Skills

Assessment

Triage

Case management

Documentation

Communication

HIPAA knowledge

Education

Master’s degree in social work, psychology, counseling or related field

Tools

Microsoft Office

Job description

At Horace Mann, we recognize the importance of providing thoughtful, timely support when employees and organizations are navigating challenging workplace situations. As a Counselor, Administrative Referral within an Employee Assistance Program, you will support members referred through the Administrative Referral Program by providing telephonic assessment, coaching, training, resource coordination and case management.

You will manage cases from initial referral through completion and partner with Human Resources professionals, supervisors and service providers to coordinate appropriate support and resources.

Please note that applications are currently being accepted, with interviews expected to begin after October 1, 2026.

What You’ll Do

• Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
• Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
• Provide members with immediate support, coaching and training based on identified needs.
• Coordinate referrals to network providers and complete session authorizations.
• Connect members with appropriate resources for financial, legal, personal assistance and work-life needs.
• Consult with Human Resources professionals and supervisory personnel from client organizations regarding employee concerns and applicable HR practices and policies.
• Make sound clinical determinations in accordance with company risk policies and the best interests of the member and organization.
• Maintain timely, accurate and professional documentation within the case management system.
• Conduct research to identify appropriate services, providers and resources.
• Support colleagues with case management, case completion and follow-up activities.
• Maintain current knowledge of industry practices, professional ethical standards and applicable licensure requirements.
• Perform other duties as assigned.

What We’re Looking For

• Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience.
• At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
• Strong assessment, triage, immediate-support, research and case management capabilities.
• Knowledge of general Human Resources standards and practices.
• Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
• Understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements and the appropriate handling of Protected Health Information (PHI).
• Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
• Strong communication, consultation, organization, judgment and documentation skills.

Preferred Credentials

• Professional in Human Resources (PHR or SPHR) certification.
• Society for Human Resource Management Certified Professional or Senior Certified Professional (SHRM-CP or SHRM-SCP) certification.
• An active, current and unrestricted professional license in the state of employment may be required based on the assigned geographic area and responsibilities.

Pay Range: $66,500 - $92,000

Salary is commensurate to experience, location, etc.

#TD-1

#APP

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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