Central Intake & Case Management Coordinator

Lionstone Healthcare; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Lionstone Healthcare is seeking a Central Intake & Case Management Coordinator to streamline referrals and admissions for skilled nursing facilities. You will liaise with hospitals, referral sources, families, and facility teams to ensure timely and compliant intake and transition planning.

The role emphasizes coordination across clinical and operations teams, adherence to Medicare/Medicaid processes, and proactive census development support to achieve facility goals.

Qualifications

• Associate's degree required.
• Understanding of Medicare, Medicaid and Managed Care processes.
• Strong organizational, communication and problem-solving skills.

Responsibilities

• Manage referrals from receipt to admission and maintain referral tracking.
• Coordinate all aspects of intake from referral through admission.
• Review referrals for appropriate level of care and collaborate with clinical teams.
• Support transition-of-care initiatives and continuity of care during transitions.
• Assist facilities in achieving census goals and monitor admission activity.
• Verify payer source information and coordinate authorization requirements.
• Provide exceptional customer service and maintain relationships with hospitals and community partners.
• Collaborate with admissions, clinical, business office and operations staff.
• Maintain referral and admission metrics and monitor conversion rates.
• Ensure compliance with federal, state and company policies including HIPAA.
• Protect resident confidentiality and respect resident rights.

Skills

Organizational skills

Communication skills

Problem-solving

Education

Associate's degree

Bachelor's degree (preferred)

Job description

Summary of PositionThe primary purpose of the Central Intake & Case Management Coordinator position is to facilitate the intake, referral, and admission process for assigned skilled nursing facilities while serving as a liaison between referral sources, hospitals, managed care organizations, residents, families, and facility teams.Essential Duties and ResponsibilitiesReferral Management FunctionsReceive, review, and process referrals.Monitor referral activity for assigned facilities.Maintain referral tracking systems and databases.Ensure timely response to referral opportunities.Intake Coordination FunctionsCoordinate all aspects of intake from referral through admission.Review clinical, financial, and insurance information.Verify referral documentation requirements.Support timely admission decisions.Clinical and Placement Review FunctionsReview referrals for appropriate level of care.Collaborate with facility clinical teams regarding admission suitability.Support continuity of care throughout transitions.Case Management Support FunctionsSupport transition-of-care initiatives.Communicate with families and responsible parties.Support readmission reduction initiatives.Census Development FunctionsAssist facilities in achieving census goals.Monitor admission activity and conversion rates.Managed Care and Insurance Coordination FunctionsVerify payer source information.Coordinate authorization requirements and approvals.Customer Service and Relationship Management FunctionsProvide exceptional customer service.Maintain positive relationships with hospitals and community partners.Communication and Collaboration FunctionsCollaborate with admissions, clinical, business office and operations personnel.Promote teamwork and collaboration.Reporting and Analytics FunctionsMaintain referral tracking reports and admission metrics.Monitor referral conversion rates and outcomes.Compliance and Regulatory FunctionsEnsure compliance with federal, state and company policies.Comply with HIPAA requirements.Resident RightsProtect resident confidentiality and privacy.Respect resident rights, dignity and personal choice.QualificationsAssociate's Degree required; Bachelor's Degree preferred.Healthcare admissions, case management, discharge planning or long-term care experience preferred.Understanding of Medicare, Medicaid and Managed Care processes.Strong organizational, communication and problem-solving skills.Key CompetenciesIntake CoordinationRelationship ManagementCustomer ServiceCommunicationCase Management SupportAdmissions Coordination