Customer Service Specialist

McKesson; Olive Branch (MS); On-site; USD 23,000 - 40,000; Full time

Job summary

McKesson, a Fortune 10 company, is seeking a Customer Service Specialist to serve as the primary contact for customers, manage orders, resolve issues, and ensure an outstanding experience. This on-site role partners with warehouse, transportation, and supply chain teams to keep orders moving smoothly.

You will bring 3+ years in customer service or related fields, strong MS Office skills, and the ability to manage multiple priorities in a fast-paced environment. Monday–Friday schedule.

Qualifications

• 3+ years of related experience.
• 2+ years in customer service, account management, logistics, transportation, order management, or related field.
• Experience using Microsoft Office (Excel, Outlook, Word).
• Strong verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Experience managing multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer inquiries related to orders, returns, shipments, and product availability.
• Process and monitor customer orders to ensure accuracy and timely delivery.
• Research and resolve shipment, invoice, and order discrepancies.
• Track orders and provide proactive updates on delays or status changes.
• Partner with warehouse, transportation, quality, accounts receivable, and supply chain teams to resolve customer concerns.
• Maintain accurate documentation of customer interactions and account activity.

Skills

Customer service

Account management

Logistics

Order management

Supply chain

Microsoft Office

Excel

Communication skills

Problem solving

Multitasking

Education

High School Diploma or GED

Tools

SAP

WMS (Acumax)

TMS

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Customer Service Specialist serves as the primary point of contact for customers, helping manage orders, resolve issues, and ensure an outstanding customer experience. This role works closely with customers, warehouse operations, transportation, and supply chain teams to provide accurate information, solve problems, and keep orders moving smoothly.

This is a great opportunity for candidates with experience in customer service, account management, logistics, transportation, order management, or supply chain operations.

What You Will Do

• Serve as the primary contact for customer inquiries related to orders, returns, shipments, and product availability
• Process and monitor customer orders to ensure accuracy and timely delivery
• Research and resolve shipment, invoice, and order discrepancies
• Track orders and provide proactive updates on delays, issues, or status changesSupport claims, returns, and dispute resolution activities
• Partner with warehouse, transportation, quality, accounts receivable, and supply chain teams to resolve customer concerns
• Maintain accurate documentation of customer interactions and account activity
• Monitor account performance and identify recurring issues or improvement opportunities
• Build strong relationships with customers and internal business partners
• Contribute to process improvements that enhance service levels and operational efficiency

Basic Requirements

• Typically requires 3+ years of related experience.
• High School Diploma or GED
• 2+ years of experience in customer service, account management, logistics, transportation, order management, or a related field
• Experience using Microsoft Office, including Excel, Outlook, and Word
• Strong verbal and written communication skills
• Strong problem-solving and organizational skills
• Experience managing multiple priorities in a fast-paced environment
• Internal candidates must be in good standing in their current role

Preferred Skills / Experience

• Experience in a distribution, logistics, healthcare, pharmaceutical, or supply chain environment
• Experience handling claims, returns, or customer escalations
• Experience using ERP, warehouse, or transportation systems such as SAP, WMS (Acumax), TMS, or similar platforms
• Experience working cross-functionally with operations, transportation, or warehouse teams
• Strong analytical skills and attention to detail

Work Environment

• On-site position in a fast-paced distribution and customer service environment
• Monday - Friday, 7:00 AM - 4:00 PM
• Frequent interaction with customers, warehouse teams, transportation providers, and internal stakeholders
• Deadline-driven environment requiring strong organization, communication, and follow-through
• Collaborative team focused on customer satisfaction and operational excellence

Why Join Us?

• Opportunity to make a direct impact on customer experience and operational success
• Stable, full-time Monday-Friday schedule
• Collaborative environment with opportunities for professional growth
• Exposure to logistics, distribution, and supply chain operations
• Supportive team focused on continuous improvement and customer service excellence

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$17.16 - $28.60

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!