Central Control Management - Controls Room L1 Business Analysis - Associate

JPMorgan Chase & Co.; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health coverage

On-site health & wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. is seeking an Associate in Central Control Management – Controls Room L1 to apply analysis, reporting, and defect management across risk and control frameworks from Houston.

The role collaborates with technology and business teams to monitor performance, drive data quality improvements, and support production releases. The candidate will translate data into actionable insights, lead issue resolution, and contribute to process enhancements while engaging senior stakeholders

Qualifications

• 2 years reporting experience with data analytics and BI tools.
• Excel proficiency with Pivot, V-Lookup, and Formulas.
• Experience with Tableau or similar BI tools.
• General knowledge of ETL processes.
• Experience creating meaningful charts, graphs, or other data visualizations.
• Experience in an Application Support/Client Service or BA/PO role performing issue analysis and monitoring requirements.

Responsibilities

• Report on KPIs and oversee monitoring across SLA, performance, data quality, and incidents.
• Analyze user and application data to produce actionable insights.
• Identify trends, communicate findings, and propose fixes.
• Lead triage meetings to review defects and plan releases.
• Provide detailed production incident updates to stakeholders and partners.
• Document bugs with Technology and prioritize fixes for deployments.
• Collaborate with Product Owners to improve processes and systems.
• Coordinate with Data Quality teams to ensure accurate data.
• Document support issues and maintain knowledge repositories.
• Create user and application reporting using visualization tools.
• Engage users to gather feedback on applications and processes.

Skills

Tableau / BI

Excel

Data analysis

Communication skills

AI tools problem solving

Tools

Alteryx

SQL

Cognos

Job description

Central Control Management - Controls Room L1 Business Analysis - Associate

Houston, TX, United States

Job Information

• Job Identification 210776382
• Job Category Business Analysis
• Business Unit Corporate Sector
• Posting Date 08/14/2026, 05:36 PM
• Locations 600 Travis St, Houston, TX, 77002, US
• Job Schedule Full time

Job Description

Control Management maintains a strong and consistent control environment across the firm, grounded in a deep understanding of the business, its processes, and the compliance and operational risk landscape. With Control Managers appointed for each Line of Business, Function, and Region, we operate a comprehensive coverage and joint accountability model that promotes early risk identification, effective control design, and sustainable risk mitigation.

Controls Room team collaborates with other control disciplines to oversee existing control functions and develop new control frameworks, protocols, and tooling solutions, empowering the three lines of defense with the information they need to manage their control environment.

We are seeking a professional to apply analysis, reporting, and defect management skills within our suite of Operational Risk Management applications to support users and the broader organization, with the opportunity to grow into leading workstreams within a global support team and engage closely with senior stakeholders, end users, and technology partners.

Job Responsibilities:

• Report on key performance indicators (KPIs) and oversee monitoring across SLA, performance, data quality, and incidents to ensure timely identification, documentation, and resolution of exceptions.
• Analyze user and application data, translating it into actionable and insightful information.
• Review data to identify trends, communicate findings, and recommend solutions to address identified issues.
• Lead triage meetings to review application defects and plan production releases.
• Communicate (verbally and in writing) detailed production incident/issue updates to senior stakeholders, end users, and technology partners.
• Partner with Technology to document bugs and prioritize fixes through production deployments.
• Partner with Product Owners to recommend enhancements to processes and systems based on user-data analysis.
• Partner with Data Quality and Metadata Management teams to ensure application data is accurate, consistent, and timely for users.
• Document support issues, procedures, and operating models; continuously maintain and update the knowledge bank.
• Create user and application reporting using visualization tools (e.g., Tableau).
• Engage users to gather feedback on applications and business processes, and collect information on application usage.

Required Qualifications, Capabilities and Skills:

• 2 years reporting experience required using data analytics and business intelligence tools such as Tableau/Alteryx/Cognos
• Excel proficiency (Pivots, V-Lookups, and Formulas)
• Experience with Tableau or other BI dashboard tools.
• General knowledge of ETL processes
• Experience with creating meaningful charts, graphs, or other data visualizations
• Experience in an Application Support/Client Service or Business Analyst/Product Owner role performing issue analysis and understanding monitoring requirements
• Strong control background, process improvement and project management experience
• Self-starter, critical thinker who can prioritize multiple initiatives
• Excellent written and verbal communication and strong communication skills, including oral, written and presentation
• Problem solving skills with AI tools.

Preferred Qualifications, Capabilities and Skills:

• Intermediate knowledge of one or more relevant programming languages and tools is a plus (e.g., Python, R, Perl, SQL, Alteryx, IDQ)
• Strong working knowledge of Agile methodology and product delivery
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with ability to lead and take ownership and responsibility
• Ability to multi-task, work under pressure and to tight deadlines
• Experience with AI or LLM tools in a support, or other, environment.
• Experience with ticketing and triage/defect management highly preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.