Central Communications & Security Dispatcher

State of Wyoming; Evanston (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid vacation & sick leave

Retirement plan

Job summary

State of Wyoming's Evanston facility seeks a responsive front-desk/communications specialist to operate a centralized telephone system for the Wyoming State Hospital and dispatch center for security. You will answer, transfer, and log calls, sign in visitors, and maintain staff extension lists.

The role requires basic office skills, familiarity with two-way radio and alarm panels, and courteous interaction with staff and the public.

Qualifications

• High School Diploma or equivalent.
• 0-2 years of progressive work experience in Business Office Communications.
• Knowledge of office procedures and basic computer skills.

Responsibilities

• Operate a centralized, multi-line phone system and transfer calls.
• Sign in visitors per policy and maintain call logs.
• Dispatch the security department via radio base station and maintain logs.
• Monitor hospital alarms (fire, amber, high-water) and respond to emergencies.
• Update hospital patient directory in HIPAA-compliant manner.

Skills

Customer service

Telephone etiquette

Office procedures

Computer skills

Signature of visitors

Education

High School Diploma or equivalent

Tools

Two-way radio

Alarm panels

Multi-line phone system

Job description

Open Until Filled

GENERAL DESCRIPTION:

This position operates a centralized telephone system for the Wyoming State Hospital and maintains a radio dispatch center for the security department. Informs clinical or administrative staff of any concerns or access to areas of the hospital. Responsible for monitoring fire alarms, high water alarms, amber alarms, panic button alarms, and emergency calls.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance

• Paid vacation, sick leave, FMLA, and holidays

• Retirement - Pension and 457B plans that help you build a secure future

• Flexible schedules and work-life balance options

• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information.

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:compensationcalculator.wyo.gov

Located in Evanston, Wyoming, a charming Rocky Mountain community, you’ll enjoy proximity to world-class recreation, including the renowned ski slopes of Park City, Utah, just 45 minutes away. Evanston offers abundant outdoor activities such as hiking, camping, fishing, biking, snowmobiling, and cross-country skiing.

Human Resource Contact: Brenda Hales / [e-mail] / 307-677-5951

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Provides customer service, as they are often the first point of contact for our agency and sign in all visitors per the visitation policy.
• Operate a centralized, multi-line phone system, answering and transferring calls. Take messages and maintain a log of calls.
• Maintain a current listing of employees and their telephone extension numbers.
• Dispatch the security department via radio base station and keep a running log of all radio communication.
• Monitor the hospital-wide panic button system and alarm panel consisting of fire, amber, and high-water alarms.
• Take emergency calls such as medical emergencies, safety teams, and fire calls.
• Communicate with all emergency personnel.
• Complete various forms and documents for the security department as directed by the manager.
• Update a patient directory for the hospital in compliance with HIPAA standards.

PREFERENCES:

Preference may be given to applicants with one or more years of experience in secretarial or administrative assistant work.

KNOWLEDGE:

• Knowledge of office procedures, filing, alphabetizing, and computer skills.
• Knowledge of two-way radio, alarm panels, and multi-line phone systems.
• Knowledge of spreadsheet and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to tactfully deal with the public.
• Knowledge of telephone etiquette, coordinating telephone and visitor traffic, and communicating in a professional manner with others.
• Knowledge of agency policies and procedures.

MINIMUM QUALIFICATIONS:

Education:

High School Diploma or equivalent

Experience:
0-2 years of progressive work experience (typically in Business Office Communications)

OR

Education & Experience Substitution:
1-3 years of progressive work experience (typically in Business Office Communications)

Certificates, Licenses, Registrations:
None

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably for extended periods to perform the work; however, there may be some walking, standing, bending carrying light items, etc.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-Exempt
• A background check, including fingerprinting, will be completed through the Wyoming Division of Criminal Investigation, the Wyoming Department of Family Services, and the F.B.I. for every successful applicant.
• Pre-employment drug and alcohol testing will be conducted on safety-sensitive positions. Drug testing will be completed on any position if reasonable suspicion exists.
• The Wyoming State Hospital uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• The Wyoming Department of Health offers an excellent benefits package, including medical/dental/life/vision insurance, paid vacation and sick leave, paid holidays, a state retirement plan, a deferred compensation program, and longevity pay.

Clickhereto view the State of Wyoming Total Compensation Calculator.

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.