Central Care Exempt Senior Supervisor

Service Corporation International; Loveland (CO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (health and

Dependent Care

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

Service Corporation International is hiring a Supervisor to oversee the Personal Care Center operations in Loveland, CO. The role directs staff, ensures policy adherence, and optimizes client satisfaction and cost efficiency.

Key responsibilities include training, scheduling, equipment monitoring, and acting as PCC Manager when needed. Strong communication, compassion, and organizational skills are essential for success in this role.

Qualifications

• State-specific diploma or accreditation required.
• State licensing/certifications must be held.
• Valid state driver's license required.
• At least five years in funeral home, care center and/or decedent care preparation.
• Computer skills including MS Office.
• High level of compassion and integrity.
• Strong written and oral communication.
• Ability to prioritize and organize with attention to detail.
• Ability to work independently and as a team.

Responsibilities

• Supervise Personal Care Center operations.
• Ensure compliance with policies and procedures including embalming, removals, dispatching and related activities.
• Assist PCC staff and prepare tasks.
• Monitor crematory equipment and coordinate repairs as needed.
• Direct daily schedules and meet commitments to funeral homes, cemeteries and external customers.
• Communicate with Manager and staff to improve processes and efficiencies.
• Drive performance improvements in JD Powers appearance-related metrics.
• Meet and exceed client expectations.
• Recognize and celebrate individual and team achievements.
• Order, inventory and manage supplies and other merchandise.
• Act as PCC Manager when the Manager is absent.

Skills

Compassion

Communication

MS Office

Education

State licensure/credentials

Diploma or accreditation

Valid State Driver's License

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Oversees the entire Personal Care Center operation and team members. The Supervisor is responsible for planning and directing the activities of the Personal Care Center associates and resources to optimize client family satisfaction, resource utilization and cost containment within given limits.

JOB RESPONSIBILITIES

• Supervising Personal Care Center
• Ensures all policies and procedures are closely followed to ensure proper compliance in every area of the Personal Care Center’s operations including embalming, transporting, removals, dispatching and other activities; maintain 100% compliance in all areas.
• Assists PCC staff and/or completes any preparation in its entirety.
• Monitor the operation and proper function of the crematory equipment and machinery by regular inspection and advise the Crematory Manager when repair or replacement is necessary.
• Directs and oversees daily schedules and prioritization of work, achieving 100% met commitments to funeral homes, cemeteries, crematories and other external customers.
• Proactively communicates and acts as a liaison between the Manager, staff and other location staff regarding issues, concerns and opportunities to improve process and efficiencies.
• Drives performance improvement in JD powers results for appearance of the deceased.
• Meets and exceeds client expectations.
• Recognizes and celebrates individual achievements and team successes.
• Orders, inventories and manages supplies and other merchandise.
• Acts as the Personal Care Center Manager when the Manager is not present at the location.

Training and Quality Control

• Assists in training policies, procedures and standards for multiple roles.
• Executes and participates in various training activities.
• Ensures PCC staff maintains compliance with company compliance coursework.
• Maintains a safe working environment by training the staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines.
• Ensures cases are managed in daily operations properly (location specific).

Preparation Room Maintenance

• Assists with maintenance of preparation room and the facility.
• Communicates equipment, supply or other inventory needs to Manager.
• Cleans soiled equipment and hazardous material spills.
• Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.

EDUCATION / EXPERIENCE / MINIMUM REQUIREMENTS

• Education: State specific required diploma or accreditations
• Certification/License: Holds and maintains any State specific licensing and/or certifications
• Valid State Driver’s License
• Experience: Five (5) years of funeral home, care center and/or decedent care preparation
• Knowledge, Skills & Abilities: Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and management
• Sets the standards for quality, teamwork, and productivity required for a high volume Personal Care Center
• Knowledge of computers and some software including MS Office products required
• Ability to work individually and as a team
• Ability to prioritize and organize effectively with a keen sense to detailLi>
• High level of compassion and integrity
• Effective communication, training and problem solving skills
• Strong written and oral communication

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner.
• Professional Dress is required when in contact with families.
• Uniforms may be required in some locations.

Work Postures

• Frequent, continuous periods of time standing, up 8 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Kneeling, reaching and bending to move and arrange materials
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required
• Carrying and/or lifting materials up to 100 pounds with assistance
• Pushing or pulling up to 300 pounds on a wheeled table or stretcher

Work Hours

• Working beyond “standard” hours as the need arises

Pay: $25. 00 - $28.00 an hour based on experience

Benefits

• Medical *
• Dental *
• Vision *
• Flexible Spending Accounts (health care and dependent care) *
• Health Savings Account with Company Contribution *
• Sick Leave *
• Short-Term Disability *
• Long-Term Disability *
• Life Insurance *
• Voluntary Accidental Death or Dismemberment Insurance *
• Dependent Life Insurance *
• SCI 401(k) Retirement Savings Plan with Company match *
• Employee Assistance Program

Postal Code: 80538 Category (Portal Searching): Operations Job Location: US-CO - Loveland

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.