Centivo On-site Hiring Event - Customer Service Supervisor (Healthcare)

Centivo; Buffalo (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Centivo is hosting an on-site hiring event for a Customer Service Supervisor role in Buffalo, NY. This position involves supervising a team, handling escalations, and ensuring compliance with healthcare regulations. Candidates should have significant supervisory experience in healthcare and strong communication skills.

Qualifications

• At least 3 years of healthcare supervisory experience.
• Minimum 2 years of customer service experience in health insurance.
• Knowledge of CPT, ICD coding, and medical terminology preferred.

Responsibilities

• Supervise Member Care Specialists and manage daily operations.
• Coach and mentor team members to meet performance goals.
• Handle escalations and customer inquiries, providing high-level support.

Skills

Strategic thinking

Effective communication

Coaching

Team connection

Education

3 years of healthcare supervisory/management experience

2 years of customer service experience in health insurance

Tools

Microsoft Office

web-based software

Job description

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Pay Range

Base pay range: $65,000.00/yr - $70,000.00/yr. Your actual pay will be based on your skills and experience — discuss with your recruiter to learn more.

About Centivo

Centivo is dedicated to making healthcare affordable and high-quality for workers and their employers. We are hosting an on-site hiring event to fill the Supervisor position.

Event Details

Date & Time: Thursday, June 5th, 4:00 pm - 7:00 pm

Location: Buffalo office, Fairmont Creamery, 199 Scott Street, Buffalo, NY 14204

Pre-registration is encouraged to book a preferred time slot. Walk-ins are welcome with resumes.

Role Responsibilities

• Supervise Member Care Specialists (MCSs) and manage daily operations.
• Coach and mentor team members, ensuring performance goals and SLAs are met.
• Handle escalations and customer inquiries, providing high-level support.
• Maintain knowledge of business processes, client needs, and compliance regulations including HIPAA.
• Report on metrics, manage client data, and support team development.

Qualifications

• At least 3 years of healthcare supervisory/management experience, with 1+ year in healthcare sector.
• Minimum 2 years of customer service experience in health insurance or benefits industry.
• Knowledge of CPT, ICD coding, and medical terminology preferred.
• Strong communication skills and understanding of data privacy laws.
• Proficiency in Microsoft Office and web-based software.

Leadership & Skills

• Strategic thinking, flexibility, effective communication, coaching, and team connection skills.

Success Indicators

• Ability to lead diverse teams, meet performance goals, and drive organizational improvement.

Work Location

• Preferably based in Buffalo, NY, with ability to travel to the Buffalo office. Remote candidates with healthcare team supervision experience are also considered.

Our Values

• Resilient, Uncommon, Positive — focused on building a better healthcare system with a supportive team culture.

About Centivo

We are an innovative health plan for self-funded employers, offering significant savings and high-quality care. Headquartered in Buffalo, NY, backed by leading investors including Morgan Health.