Center Support Supervisor

On Lok; San Jose (CA); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

403(b) Retirement plan

Flexible Spending Account

Mental Wellness Resources

Holidays and vacation

Employee Assistance Program

Job summary

On Lok PACE in San Jose seeks a Center Supervisor to oversee center operations and supervise administrative staff and geriatric aides. You will recruit, train, and manage staffing, coordinate daily activities, transportation, meals, and care, and generate essential reports.

The role requires a healthcare or business-focused degree, 2+ years supervisory experience, strong communication, and a willingness to lead a diverse team; bilingual Cantonese or Spanish is a plus.

Qualifications

• Bachelor's degree preferably in healthcare or business management or equivalent experience.
• At least two-years of supervisory experience preferred.
• Is efficient, responsive, professional, and has excellent organization and communication (verbal and written) skills.
• At least one-year experience with the frail or elderly.
• Computer literate with Microsoft Office Suite.
• Has a demonstrated ability to lead and maintains an upbeat and positive approach to reinforcing behaviors and creating a highly effective team.
• Skilled facilitator and problem solver with excellent interpersonal skills with both internal and external customers.
• Ability to work effectively independently and as part of an interdisciplinary team.
• Bilingual skills in Cantonese or Spanish preferred.

Responsibilities

• Provides supervision, leadership, and direction to the center-based Geriatric Aides (I & II).
• Manages GA and administrative support staff schedules and implements staffing plan.
• Under the supervision of the Program Manager, the center supervisor will be responsible for recruiting, orientation and training, disciplinary actions, and terminations, as necessary.
• Supervises GAs and support staff, promotes staff development, and evaluates staff performance.
• Promotes employee recognition and exceptional customer service.
• Ensures that GAs and support staff are effectively performing duties and provides ongoing coaching and training.
• Oversees time cards, and administrative duties for payroll.
• This position may supervise additional staff as assigned.
• May provide supervision, leadership, and direction to additional administrative support staff as identified by the local Program Manager. Tasks include 1(a) through 1(f) as above.
• Oversees the daily operations of the center. This includes:
• Participant care
• Inside appointments
• Transportation communication and coordination
• Meals & snacks
• Supplies
• Generates reports and completes any required EHR data entry.
• Serves as an effective member of OLSHS's management team. Collaborates with other supervisors and participates in required meetings.
• Works collaboratively with the program manager on issues related to quality programming, efficiency and cost effectiveness, such as:
• Advance the goals and objectives of the organization
• Develop department specific performance goals
• Implement quality improvement plans
• Participate in establishing and monitoring financial targets.
• Maintains active involvement in the promotion of On Lok in the community, which may include after-hours events.
• Participates in the administrator on-call rotation providing after-hours coverage for On Lok in their respective region.
• Actively participates in disaster planning activities and training (Incident Command System). 10. Other duties as assigned.

Skills

Supervisory experience

Staff scheduling

Communication skills

Organizational skills

Microsoft Office

Bilingual Cantonese or Spanish

Education

Bachelor's degree in healthcare or business management

Job description

On Lok PACE

We are a non-profit committed to our participants.

Dedicated To The Care Of Elders

PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible.

Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY:

Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and the center geriatric aides.

Duties / Responsibilities

• Provides supervision, leadership, and direction to the center-based Geriatric Aides (I & II).
• Manages GA and administrative support staff schedules and implements staffing plan.
• Under the supervision of the Program Manager, the center supervisor will be responsible for recruiting, orientation and training, disciplinary actions, and terminations, as necessary.
• Supervises GAs and support staff, promotes staff development, and evaluates staff performance.
• Promotes employee recognition and exceptional customer service.
• Ensures that GAs and support staff are effectively performing duties and provides ongoing coaching and training.
• Oversees time cards, and administrative duties for payroll.
• This position may supervise additional staff as assigned.
• May provide supervision, leadership, and direction to additional administrative support staff as identified by the local Program Manager. Tasks include 1(a) through 1(f) as above.
• Oversees the daily operations of the center. This includes:
• Participant care
• Inside appointments
• Transportation communication and coordination
• Meals & snacks
• Supplies
• Generates reports and completes any required EHR data entry.
• Serves as an effective member of OLSHS's management team. Collaborates with other supervisors and participates in required meetings.
• Works collaboratively with the program manager on issues related to quality programming, efficiency and cost effectiveness, such as:
• Advance the goals and objectives of the organization
• Develop department specific performance goals
• Implement quality improvement plans
• Participate in establishing and monitoring financial targets.
• Maintains active involvement in the promotion of On Lok in the community, which may include after-hours events.
• Participates in the administrator on-call rotation providing after-hours coverage for On Lok in their respective region.
• Actively participates in disaster planning activities and training (Incident Command System). 10. Other duties as assigned.

QUALIFICATIONS (knowledge, Skills, Abilities)

• Bachelor's degree preferably in healthcare or business management or equivalent experience. Health related experience within the last three-years. Additional healthcare related certification/licenses preferred.
• At least two-years of supervisory experience preferred.
• Is efficient, responsive, professional, and has excellent organization and communication (verbal and written) skills.
• At least one-year experience with the frail or elderly.
• Computer literate with Microsoft Office Suite.
• Has a demonstrated ability to lead and maintains an upbeat and positive approach to reinforcing behaviors and creating a highly effective team.
• Skilled facilitator and problem solver with excellent interpersonal skills with both internal and external customers.
• Ability to work effectively independently and as part of an interdisciplinary team.
• Bilingual skills in Cantonese or Spanish preferred.

The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program.

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program
• Mental Wellness Resources and Employee Assistance Program (EAP)
• Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available.

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent ([e-mail]).

Salary: $34.50 - $46.00 per hour