Center Supervisor

CSL; Houston (TX); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

CSL in Houston seeks an experienced supervisor to manage day-to-day plasma center operations and staff, ensuring efficient collections and adherence to SOPs. You will report to the Center Manager and coordinate with group leaders to optimize donor flow and center performance.

The role requires at least 1 year of supervisory experience, a high school diploma or GED (Bachelor’s preferred), and strong leadership and safety awareness. Overtime may be required as essential to operations.

Qualifications

• Demonstrated ability to supervise daily plasma center operations.
• Strong communication and performance management skills.
• Ability to recruit, train and coach staff as needed.

Responsabilités

• Supervise daily center operations per SOPs and communicate performance expectations.
• Coordinate donor movement to minimize wait times and optimize processing.
• Ensure adequate staffing and manage attendance, overtime and time cards.
• Conduct investigations and recommend process improvements.
• Assist in staff training records, coaching actions, and certifications.
• Participate in recruitment and selection of center staff.
• Promote policy compliance and safety protocols.
• Support donor retention initiatives and accurate donor data entry.
• Cross-train in technical areas to meet business needs.

Connaissances

Supervisory experience

Leadership

Communication

Bilingual where required

Formation

High school diploma or GED

Bachelor’s degree or equivalent preferred

Description du poste

The Opportunity

This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections.

The Opportunity

This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.


• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.


• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.


• Conduct error investigations and develop recommendations for process improvement.


• Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.


• May assist with the recruitment and selection of center operation staff.


• Adhere to and promote compliance to company policies and procedures.


• May assist with the development and implementation of marketing initiatives to increase donor retention.


• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.


• Understand policies and procedures associated with hyper immune programs at the center if applicable.


• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.


• Maintain confidentiality of personnel, donor, and center information.


• Will be cross-trained in all technical areas and other functions to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform other job-related duties as assigned.

Your Skills And Experience

Education

• High school diploma or equivalency required


• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

• Shares information with internal contacts with common desire to reach a solution


• Ability to make decisions, which have moderate impact on immediate work unit.


• Must be able to see and speak with customers and observe equipment operation.


• Occasionally perform tasks while standing and walking up to 100% of time


• Reach, bend, kneel and have high level of manual dexterity


• Occasionally be required to lift and carry up to 25 pounds


• Fast paced environment with frequent interruptions


• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.


• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs