Center Sales Manager

Purpose Financial, Inc.; Wisconsin; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Purpose Financial/Advance America is seeking a Center Sales Manager in Wisconsin to lead daily operations, drive revenue, and coach a frontline team to deliver exceptional service. You will oversee training, compliance, and performance, ensuring customer satisfaction while promoting financial products.

You will build sustainable relationships, monitor metrics, and implement marketing strategies to grow the center's profitability, with a strong focus on teamwork and results.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service with sales/retail/banking/collections and team coaching preferred.
• Strong communication and relationship-building skills desirable.

Responsibilities

• Relationship Building /Customer Experience: Build strong relationships with customers in person and over the phone and monitor satisfaction.
• Product Promoter and Sales Champion: Understand and promote financial products and educate customers on benefits; coach staff on sales techniques.
• Operations: Manage P&L, meet revenue/expense targets, and guide center goals and budgeting.
• Training: Instruct and ensure team members are trained and adhere to company policies.
• Compliance: Adhere to all regulatory requirements and maintain accurate customer files.
• Collections Counselor: Direct collection efforts for past-due accounts and advise on repayment terms.
• Human Resources: Assist in recruiting, training, and developing center staff.
• Leadership: Develop team skills, delegate responsibilities, and motivate staff.

Skills

Relationship building

Sales leadership

Customer service

Coaching

Communication

Education

High School Diploma or equivalent

Job description

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Company: Purpose Financial/Advance America.

Address :522 Gateway Ave, Ste D ,Mauston ,Wisconsin, United States -53948

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,200 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center’s results.

The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.

Job Responsibility

Relationship Building /Customer Experience:

• Build strong relationships with current and prospective customers, in person, in the market and over the phone.
• Monitor and measure customer satisfaction.
• Take the lead on case management for delinquent accounts.

Product Promoter and Sales Champion:

• Understand, recommend, and sell financial products and services to customers.
• Holds team members accountable to individual and center goals.
• Trains and coaches team members on effective sales techniques.
• Educates new customers on product offerings and associated benefits.
• Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center.
• Responsible for the on-going marketing strategy and physical marketing.
• Four Walls Marketing- Inactive calls, cross-selling, professional image.
• Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.
• Tracks performance of local center marketing programs to determine effectiveness.

Job Responsibilities Cont.

Operations:

• Responsible for managing the entire P&L to meet Revenue, Expenses and CGP
• P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP
• Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations
• Guides daily, weekly, monthly focus of center goals and objectives
• Delegates tasks and responsibilities to appropriate team members

Training:

• Instruct and ensure team members are trained and adhere to company policies and procedures

Compliance:

• Adhere to all points of the Company Creed and regulatory requirements
• Enter customer and transaction information accurately into the point of sale system
• Create and maintain accurate customer files,
• Adhere to local, state and federal regulatory requirements.

Collections Counselor:

• Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements.
• Lead on delinquent customers identified as a potential risk for write off
• Counsel and re-establish expectations with potential risk customers

Human Resources:

• Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff.

Leadership:

• Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives.
• Delegate center responsibilities.
• Motivate, train and develop center team members on proper techniques and processes.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Customer service experience required. Two years’ experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team.

Knowledge Required

Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Integrity/Compliance

Customer Advocacy

Interpersonal Skills

Resilience

Results/Accountability

Customer Relationships

Sales and Customer Acquisition

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company’s expense).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.