Center Receptionist

Diversicare; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Excellent 401k plan

Tuition Reimbursement

Vacation, Holiday, and Sick Time

Long and Short Term Disability

Employee Assistance Program

Life Insurance

Referral Bonuses

DiversICARE - employee hardship fund

Pay advancement program - OnShift W al

Job summary

Diversicare seeks an administrative professional to support our corporate office with front-line phone management, guest greeting, mail handling, and supply management. The role emphasizes strong customer service, professionalism, and precise communication.

The candidate should be detail-oriented, organized, and capable of handling multiple tasks while maintaining confidentiality. High school diploma required; some college is a plus, with proficiency in Word, Excel, PowerPoint, and Publisher.

Qualifications

• Experience answering/directing multiple phone lines.
• Previous administrative experience in a corporate setting preferred.
• Must possess excellent customer service skills.
• Must possess excellent verbal and written communication skills.
• Must be detail oriented, be organized and prioritize appropriately.
• Must be proficient in Word, Excel, PowerPoint, and Publisher.
• Must maintain a professional appearance.
• High school diploma or equivalent required; college preferred.

Responsibilities

• Manage multiple phone lines and direct calls as required.
• Greet, announce and direct guests.
• Direct complaints to appropriate departments or individuals and maintains confidentiality.
• Maintain office supply inventory for corporate office, logging invoices when received.
• Process incoming and outgoing mail.
• Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel.
• Maintain supplies for postage meter, copy machine, fax machines, FedEx and UPS.
• Respond to facility requests for business card, name badges, etc.
• Process/distribute company recognition cards for corporate and regional staff.
• Update and maintain corporate and facility directories.
• Monitor all deliveries and notify receiving departments as appropriate.
• Performs special projects as required.
• Assists with administrative positions as needed.

Skills

Phone routing

Customer service

Verbal communication

Written communication

Detail oriented

Organizational skills

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Overview

Smile, You’ve Found Us!

Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.

If you wish to make a difference in the lives of our patients and residents.

Full Time Benefits include:

• Medical/Dental/Vision
• Excellent 401k plan
• Tuition Reimbursement
• Vacation, Holiday, and Sick Time
• Long and Short Term Disability
• Employee Assistance Program
• Life Insurance
• Referral Bonuses
• DiversICARE - employee hardship fund
• Pay advancement program - OnShift Wallet

Diversicare provides post-acute care services to patients and residents at 61 skilled nursing and long-term care centers in eight states, primarily in the Southeast, Midwest and Southwest United States.Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.

It is Diversicare’s Mission to “Improve every life we touch by providing exceptional healthcare and exceeding expectations.”

We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.

Our culture of impassioned service delivery is the Diversicare Difference.

Responsibilities

• Manage multiple phone lines and direct calls as required.
• Greet, announce and direct guests.
• Direct complaints to appropriate departments or individuals and maintains confidentiality.
• Maintain office supply inventory for corporate office, logging invoices when received.
• Process incoming and outgoing mail.
• Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel.
• Maintain supplies for postage meter, copy machine, fax machines, FedEx and UPS.
• Respond to facility requests for business card, name badges, etc.
• Process/distribute company recognition cards for corporate and regional staff.
• Update and maintain corporate and facility directories.
• Monitor all deliveries and notify receiving departments as appropriate.
• Performs special projects as required.
• Assists with administrative positions as needed.

Qualifications

• Experience answering/directing mulitple phone lines.
• Previous administrativeexperience in a corporate setting preferred.
• Must possess excellent customer service skills.
• Must possess excellent verbal and written communication skills.
• Must be detail oriented, be organized and prioritize appropriately.
• Must be proficient in Word, Excel, PowerPoint, and Publisher.
• Must maintain a professional appearance.
• High school diploma or equivalent require; college preferred.

(EOE)