Center Preceptor, Primary Care

humana; Norfolk (VA); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid time off

Parental leave

Disability insurance

Life insurance

Job summary

Humana’s CenterWell Senior Primary Care unit seeks a Preceptor to train and mentor clinic staff across markets. You’ll lead onboarding, model professional standards, and ensure policy compliance while coaching teams in patient-centered care.

Ideal candidates have 3+ years in clinics, lead or training roles, and strong EMR proficiency. This role emphasizes collaboration with clinic leaders, education teams, and ongoing quality improvement.

Qualifications

• 3+ years of clinic/ambulatory care experience.
• Lead experience as an MA or training core clinic roles.
• Proficiency with EMR/HIM systems.
• Strong clinical and interpersonal skills.
• Commitment to patient-centered service and compliance.

Responsibilities

• Provide onboarding and training for new staff.
• Coach and validate competencies.
• Partner with leadership to align training with standards.
• Document preceptorship activities and progress.
• Review course evaluations and improve training.

Skills

Clinical training

Interpersonal skills

Staff coaching

EMR/HIM systems

Microsoft Office

Education

Clinical certification

Tools

EMR systems

Microsoft Excel

PowerPoint

Word

Job description

Become a part of our caring community

The Preceptor is responsible for supporting the training, onboarding, and mentoring clinical support staff across assigned clinics within the market. This role supports the consistent implementation of clinical workflows, patient care standards, and operational procedures. The Preceptor provides hands‑on instruction, coaching, and competency validation for new and existing staff, while partnering with clinic leadership to ensure alignment with organizational policies, quality standards, and patient experience expectations. The Preceptor work assignments are often straightforward and of moderate complexity.

• Provides comprehensive onboarding and training for new staff, ensuring understanding of organizational policies, procedures, and workflows.
• Serves as a professional role model by demonstrating organizational values, clinical competence, and strong customer service.
• Observes staff performance, delivers constructive feedback, and supports ongoing skill development.
• Partners with leadership and education teams to maintain alignment with training goals and regulatory standards.
• Maintains accurate documentation of preceptorship activities, staff progress, and required training records.
• Fosters a culture of continuous learning, quality improvement, and adherence to compliance, safety, and confidentiality standards.
• Functions as a dedicated, market‑based resource supporting multiple centers outside of regular staffing.
• Selects and utilizes appropriate instructional materials and methods.
• Creates an engaging learning environment that supports effective knowledge transfer and achievement of training outcomes.
• Reviews and analyzes course evaluations to assess training effectiveness and recommend improvements.
• Evaluates and integrates relevant online learning resources to enhance the overall training experience.

Understands own work area professional concepts/standards, regulations, strategies and operating standards. Make decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,700 - $72,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Required Qualifications

• Relevant clinical certification (e.g. Medical Assistant, LPN or other based on market requirements)
• 3+ years of experience in a clinic or ambulatory care environment
• Prior lead experience as an MA or experience training core clinic roles in a value based care environment
• Strong clinical and interpersonal skills, with the ability to train and coach staff internally and externally
• Experience using electronic medical records (EMR) and/or health information management (HIM) systems
• Proficiency with Microsoft Excel, Word, and PowerPoint
• High level of engagement, emotional intelligence, and commitment to patient centered service

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everyt