Center Operations Supervisor

8350 Oak Street Health MSO LLC; United States; On-site; USD 44,000 - 77,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Center Operations Supervisor to lead daily center activities, coordinate staff coverage, and support the Practice Manager in achieving performance objectives.

The role emphasizes improving operations, patient flow, and service quality in a fast-paced clinic environment with a focus on collaboration and ownership of tasks.

Qualifications

• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• Proficient PC skills.

Responsibilities

• Support front desk coverage and contribute to service teamwork.
• Monitor staff attendance and coverage planning for absences.
• Manage provider schedules daily for smooth patient visits.
• Oversee transportation schedule to maximize resources and patient experience.
• Complete daily operational rounds to confirm core tasks are done.
• Monitor queues, checklists and performance indicators.
• Ensure front desk activities meet quality including copay collection and patient experience.
• Help maintain the welcome space and community room for patient experience.
• Own facilities management to keep the center safe, clean and functional.
• Lead/assist hourly center staff as needed (front desk, MAs, phlebotomists).
• Support recruitment, onboarding, retention and performance management as needed.
• Leverage dashboards to identify operational improvements.
• Facilitate service and clinical team huddles.
• Contribute to service recovery and issue resolution.
• Champion new workflows and services; uphold operating procedures.

Skills

Problem solving

Collaboration

Flexible attitude

Ambiguity tolerance

Proactive mindset

Customer service experience

Education

Associate's degree

Bachelor's degree

Job description

Title: Center Operations Supervisor

Company: Oak Street Health

Role Description

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team.

COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Core Responsibilities

• Support front desk coverage and contribute to service teamwork
• Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
• Monitor provider schedules daily to ensure smooth flow of patient visits
• Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
• Complete daily operational rounds to confirm foundational activities have been completed
• Monitor outstanding work queues, checklists and other performance indicators
• Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
• Help maintain the welcome space and community room to promote a positive patient experience and support growth
• Own facilities management to keep the center safe, clean, and functional
• Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
• As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
• Leverage practice dashboards and reports to identify areas for operational improvement
• Structure and facilitate service and clinical team huddles
• Engage in service recovery efforts, as needed and facilitate resolution
• Champion new initiatives as workflows are improved and new services are added
• Champion organizational operating procedures
• De‑scalate conflict as it arises, and seek resolution
• Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
• Other duties, as assigned

What are we looking for?

• An exceptional ability to solve problems and think critically
• Strong collaboration skills and demonstrated success working within a team
• A flexible and positive attitude
• Ability to work in a fast‑paced, often ambiguous environment
• A proactive and adaptable working style; able to take ownership of tasks
• 2+ years professional experience in a customer service setting
• 1+ year experience leading a team preferred
• Proficient PC skills
• Associate's degree required, Bachelor's degree preferred
• US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $43,888.00 - $76,500.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/29/2026.

Other Information

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.