Associate Center Director

Octapharma Plasma, Inc.; Sioux City (IA); On-site; USD 65,000 - 109,000; Full time

Benefits offered by this job

Formal training

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Paid Time Off

Company‑paid Holidays

Personal Time

Job summary

Octapharma Plasma, Inc. is seeking an Associate Center Director to lead donor center operations, ensure regulatory compliance, and manage staffing, training, and performance.

You will oversee payroll, budgeting, and KPI analysis while driving operational excellence and donor satisfaction. The role requires strong leadership, communication, and organizational skills, with a focus on accountability, process improvement, and a positive work culture.

Qualifications

• Bachelor’s degree or up to 3 years of related experience preferred.
• Up to 3 years of operations and/or process management/supervisory experience preferred.
• 3 years of people management preferred (can be concurrent with operations/management experience).
• Experience with responsibility for fiscal management and budgeting preferred.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.

Responsibilities

• Maintains all donor center functions and assets.
• Ensures total operation compliance with state and federal regulations (FDA SOPs, OSHA, CLIA, GMP).
• Shapes employment decisions including hiring, promotions, demotions, and terminations.
• Oversees center-level employee training and ensures timely execution.
• Supervises training procedures and annual retraining initiatives.
• Manages Payroll records to optimize allocation of hours.
• Analyzes KPIs and addresses operational deficiencies.
• Optimizes operational cost to meet objectives.
• Ensures product shipments and sample submissions follow schedules.
• Oversees marketing and advertising initiatives with other departments.
• Maintains professional relationships with donors to stimulate retention and growth.
• Creates an environment that boosts morale and productivity.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Self-motivated

Education

Bachelor’s degree

Tools

Office software

Job description

Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life‑saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world’s largest plasma products manufacturers, Octapharma AG, a Switzerland‑based company that has been committed to patient care and medical innovation for 40 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

The pay range for this position at commencement of employment is expected to be between $65,300 and $108,800 per year; however, unexpected and necessary adjustments or increases may result from Company annual salary increases, if applicable, and or fluctuations in the job market necessitating adjustments to pay ranges. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign‑on bonus and in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

ASSOCIATE CENTER DIRECTOR

This Is What You’ll Do :

• Maintains all donor center functions and assets.
• Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Shapes employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Oversees and administers center level employee training ensuring alignment with compliance standards, while overseeing their execution and timeliness.
• Supervises the implementation of training procedures, including the induction of new processes and the annual retraining initiatives.
• Manages and oversees Payroll records to optimize the efficient allocation of employee hours.
• Strategically analyse and manage operational Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
• Optimize operational cost to meeting and exceeding targeted objectives
• Ensures that product shipments and sample submissions are accurate and performed in accordance with shipping schedules.
• Oversee marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.
• Maintains a professional and courteous relationship with donors that will stimulate donor retention, referrals, and production growth.
• Creates an organizational environment that stimulates the morale and productivity of the work force and its leadership.

This Is Who You Are:

• A natural leader that nurtures a robust and positive culture within the donor center, exemplifying company core values.
• Outgoing, personable, energetic, and enthusiastic.
• Excited to teach, learn, and advance with a growing organization.
• Self‑motivated and willing to assume the initiative.

This Is What It Takes:

• Bachelor’s degree or up to 3 years of related experience preferred.
• Up to 3 years of operations and/or process management/supervisory experience preferred.
• 3 years of people management preferred (can be concurrent with operations/management experience), including recruiting and training.
• Experience with responsibility for fiscal management and/or budgeting preferred.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands‑on.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Company‑paid holidays
• Personal time

More About Octapharma Plasma, Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

INNER SATISFACTION.

OUTSTANDING IMPACT.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.