Center Operations Manager 2

Octapharma Plasma, Inc.; New York (NY); On-site; USD 60,000 - 105,000; Full time

Benefits offered by this job

Formal training

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

Tuition reimbursement

EAP

Wellness program

401k

Paid time off

Company holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a dedicated operations leader to manage daily donor center operations in the United States.

The role emphasizes regulatory compliance, inspections support, and staffing leadership to sustain safe, efficient center performance. The position oversees CAPA, maintenance, inventory, budgeting, and employee development, while fostering an inclusive culture in line with company values.

Qualifications

• Bachelor's degree preferred.
• 1-3 years operations and supervisory experience preferred.
• 1-3 years of people management experience required.
• Experience in fiscal management and budgeting preferred.
• Trained in all production areas.

Responsibilities

• Maintain compliance with regulations (FDA, OSHA, CLIA, GMP) to ensure quality.
• Assist with inspections by regulatory agencies and customers.
• Lead quality improvement initiatives and CAPA.
• Oversee preventive maintenance and keep the facility clean.
• Manage scheduling, payroll records, and staff meetings.

Skills

Operations management

Process management

People management

Budgeting

Education

Bachelor's degree

Tools

Office software

Job description

Job Summary

This role will manage daily donor center operations.

This is What You'll Do

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to uphold production, safety, and quality standards.
• Assist with internal and external inspections conducted by regulatory agencies and customers.
• Collaborate on quality improvement initiatives, identifying process optimization opportunities and implementing best practices.
• Partner with departments to implement corrective and preventive actions (CAPA) and ensure timely resolution of identified issues.
• Promote Safety, Health, and Environmental policies; provide training, enforce practices, and mitigate unsafe conditions within the center.
• Oversee preventive maintenance of donor center equipment and ensure the facility remains clean, neat, and well-maintained.
• Safeguard the integrity of product and sample storage equipment; manage unsuitable product, prepare shipments, and mitigate equipment failures in compliance with SOPs.
• Support fiscal performance by assisting with production goals, operational cost control, and inventory management.
• Provide input on employee performance evaluations, development plans, and corrective actions, and collaborate on employment decisions (hiring, promotions, demotions, terminations).
• Foster a positive and inclusive culture aligned with core values, ensuring adherence to HR policies, benefits, ADA accommodations, and employee relations standards.
• Serve as a Designated Trainer by conducting job and certification training, assessing progress, and adapting methods to meet learning and regulatory needs.
• Maintain visible leadership through area walkthroughs, providing support to ensure productivity and address operational deficiencies.
• Cultivate strong donor relationships by fostering retention, referrals, and growth, resolving complaints, and supporting marketing and advertising initiatives.
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and organizational effectiveness.
• Performs other duties as assigned.

This is What it Takes

• Bachelor's degree preferred.
• 1-3 years of operations and/or process management/supervisory experience preferred.
• 1-3 years of people management required including recruiting, training, etc.
• Experience in fiscal management and budgeting practices preferred.
• Trained in all production areas.

Required Certifications, Licenses, and Registrations

N/A

Knowledge, Skills, and Abilities

• Ability to function effectively in a fast-paced environment with frequent interruptions.
• Experience working in a highly regulated industry preferred.
• Strong communication and organizational skills with excellent written, verbal, and interpersonal communication abilities.
• Proficiency with office software preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18" away from face for extended periods of time.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use a computer and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

The expected base pay for this position at hiring is $30.02 -$40.03 - $50.04 with 11.5% bonus potential. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Our Benefits

OctapharmaPlasma offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in OctapharmaPlasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company.