Center Operations & Guest Experience Lead

Unibail-Rodamco-Westfield; San Diego (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Unibail-Rodamco-Westfield (URW) is seeking an Assistant General Manager to drive operational success in a premier retail environment. You will support onsite management of the shopping center, collaborate with the General Manager and internal teams to maximize asset value, sales, and guest experience.

The role emphasizes delivering operational excellence, managing front- and back-of-house processes, and coordinating with facilities, security, and risk teams to ensure safety and performance in

Qualifications

• 3–5 years of progressive experience in shopping center/retail/property management.
• Proficiency with Microsoft Office and database tools to support operations.
• Strong teamwork, communication and customer journey focus.

Responsibilities

• Implement plans to drive sales and traffic goals.
• Champion the center’s customer journey and retailer experience.
• Pursue opportunities to increase management income and support annual CAM budgets.
• Support day-to-day operational excellence according to set metrics and standards.
• Partner with Facilities, Security and Risk Management teams.

Skills

Drives for Results

People Management

Self Attributes

Tools

Microsoft Office

Job description

Unibail-Rodamco-Westfield (URW) is seeking an Assistant General Manager to drive operational success in a premier retail environment. You will support onsite management of the shopping center, collaborate with the General Manager and internal teams to maximize asset value, sales, and guest experience.

The role emphasizes delivering operational excellence, managing front- and back-of-house processes, and coordinating with facilities, security, and risk teams to ensure safety and performance in