Center of Excellence Program Manager

ETHOS - Talent & Advisory; Pennsylvania; On-site; USD 80,000 - 85,000; Full time

Job summary

A mission-driven organization is seeking a Center of Excellence Program Manager to oversee community-based care management and peer recovery support services. This role involves managing operations, supervising a team, and ensuring compliance with care protocols. The ideal candidate is passionate about recovery and has significant experience in human services.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Qualifications

• Minimum of 3 years of experience in a human service or SUD treatment setting.
• Active Certified Recovery Specialist Supervisor (CRSS) Certification required.

Responsibilities

• Manage day-to-day operations of a regional COE program.
• Supervise a multidisciplinary team of peer recovery specialists.
• Design and deliver training programs for team development.

Skills

Communication

Organizational Skills

Leadership

Education

Bachelor’s degree in Human Services

Job description

6 days ago Be among the first 25 applicants

ETHOS - Talent & Advisory provided pay range

This range is provided by ETHOS - Talent & Advisory. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $85,000.00/yr

Additional compensation types

Sign-on bonus

We are seeking a mission-driven Center of Excellence (COE) Program Manager to oversee the delivery of high-impact, community-based care management and peer recovery support services for individuals navigating substance use disorder (SUD) treatment. This role is ideal for a compassionate leader who thrives in a fast-paced environment and is passionate about recovery, equity, and driving outcomes through coordination and collaboration.

Key Responsibilities

• Manage day-to-day operations of a regional COE program, ensuring seamless care coordination and consistent delivery of recovery support services.
• Supervise a multidisciplinary team of peer recovery specialists and care coordinators, providing individual and group supervision in line with licensure and program standards.
• Foster collaboration between patients, medical providers, office staff, ancillary departments, and community agencies.
• Design and deliver training programs and facilitate quarterly learning collaboratives to support team development and continuous learning.
• Ensure compliance with documentation protocols and lead ongoing quality assurance, including regular chart audits and performance reviews.
• Maintain proactive communication with site and regional leadership, contributing to program improvement and strategic integration of behavioral health services.
• Provide after-hours support coverage as needed and respond to emerging patient or staffing needs.
• Participate in interdisciplinary meetings, community events, and stakeholder engagement activities to expand access and impact.

Qualifications

• Bachelor’s degree in Human Services, Psychology, Social Work, Counseling, or a related field required.
• Minimum of 3 years of experience in a human service or SUD treatment setting, including team supervision, direct client service, and program development.
• Active Certified Recovery Specialist Supervisor (CRSS) Certification required.
• Deep knowledge of community resources, care navigation, and recovery-oriented systems of care.
• Prior experience in case management, care coordination, or peer recovery preferred.
• Strong communication, documentation, and organizational skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Valid driver’s license and ability to travel across service locations.

Why This Role Stands Out

• Be part of a values-driven organization committed to recovery and community impact.
• Lead and mentor a passionate team of professionals supporting individuals through every stage of their recovery journey.
• Opportunity to shape program strategy and ensure excellence in service delivery.
• Competitive compensation, professional development support, and the chance to lead transformational work.

Working Conditions & Physical Requirements

• Must be able to sit/stand for extended periods and lift up to 50 lbs as needed.
• Ability to work in clinical, office, and community-based settings with flexibility for in-person or virtual meetings.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Civic and Social Organizations and Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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