Center Manager - (Westwood)

NORTH AMERICAN WAX COMPANY LLC; Los Angeles (CA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Daily Pay

Paid time off

401(k) with match

Health coverage

Vision & dental

Employee discounts

Career development

Inclusive culture

Job summary

North American Wax Company LLC, operating as European Wax Center in Los Angeles, seeks a Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive sales performance while maintaining guest satisfaction.

You'll manage scheduling, inventory, payroll, ensure health and safety, coach staff, analyze KPIs, and cultivate a loyal guest base through exceptional service and brand standards.

Qualifications

• 2+ years in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Flexible availability, including evenings and weekends.
• Understands KPIs and business performance.

Responsibilities

• Lead a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure health and safety regulations and brand standards.
• Coach, train, and provide performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop understanding of KPIs and financial performance.

Skills

Team leadership

Sales leadership

Guest service

KPI analysis

POS system

Communication

Tools

POS system

Job description

Job Details

Location: 1126 S Westwood Blvd, Los Angeles, CA 90024
Salary: $17.00 - $28.00 hourly (Full‑time) – Competitive Salary + Lucrative Bonus Structure
Job Type: Full‑time
Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem‑solving skills
• Sales‑driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!
• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance
• Places the guest first, coaches Associates to connect with guests, builds brand loyalty, and establishes a loyal guest base through behavior, product presentation and service
• Is self‑motivated, go‑getter, accountable, punctual, organized, and reflects the Brand
• Leads and inspires by example, regularly encourages fact‑based solutions and celebrates the success of others
• Will have an open and flexible schedule
• Ability to communicate effectively through written and verbal interactions
• Ability to learn and operate a POS system
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally
• Ability to stand and work on the floor for extended periods of time – 80% or more of total shift

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401(k) with match, health, vision, dental and more!
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous Incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.