Center Manager - PACE (53595)

Humboldt Senior Resource Center; Fortuna (CA); On-site; USD 79,601 - 89,592; Full time

Job summary

Humboldt Senior Resource Center, in Fortuna, CA, is seeking a Center Manager to oversee the Redwood Coast PACE Day Center. The role focuses on daily operations, staffing, budgeting, and ensuring compliance with PACE standards.

The center integrates medical, social, nutritional, rehabilitation, and support services to keep elderly participants independent. The candidate will lead the IDT, coordinate care plans, and collaborate with leadership on quality improvements while maintaining participant

Qualifications

• Five (5) years in health care or social services with at least two (2) years supervisory experience.
• Bachelor’s degree in social work, nursing, healthcare management, or related field is required.
• Valid California Driver’s License and personal auto liability insurance; CPR and First Aid certification within six months of hire.

Responsibilities

• Oversees day-to-day operations of the Day Center, including staffing, budgeting, and compliance.
• Leads and facilitates the Interdisciplinary Team (IDT) and services coordinated through the Day Center.
• Coordinates assessments, care planning, and implementation for enrollees and family conferences.
• Manages enforcement of safety, regulatory requirements, and quality standards.

Skills

Leadership

Communication

Interpersonal skills

Budgeting

Data collection

Education

Bachelor’s degree in social work, nursing, healthcare management, or related field

Tools

Outlook

Excel

PowerPoint

Word

Database software

Timekeeping systems

Job description

Job Location: HSRC Fortuna – Fortuna, CA 95540. Position Type: Full Time. Salary Range: $79,601.60 – $89,592.30 per year. Shift: Monday through Friday, 8am to 5pm.

Redwood Coast PACE with Humboldt Senior Resource Center is looking for a full‑time Center Manager for our Fortuna center. Redwood Coast PACE is a Program of All‑Inclusive Care for the Elderly, a comprehensive health plan for older adults who wish to remain living in their home and community. We provide medical, social, nutritional, rehabilitation, and support services for eligible adults with the goal of helping people stay healthy and independent.

Job Summary

Responsible for the day‑to‑day operations of the Redwood Coast PACE Day Center including management, staffing, budgeting, and compliance responsibilities. Oversees the Interdisciplinary Team (IDT) and the services provided and/or coordinated through the program’s Day Center.

Essential Duties & Responsibilities

• Coordinates all PACE program activities including assessments, care planning and implementation, preparation for IDT conferences, daily morning briefings, family conferences, service delivery requests, and all related follow‑ups.
• Provides day‑to‑day oversight of contract employees and services serving the IDT.
• Leads and facilitates the IDT, guiding it to achieve its goals, ensuring operational efficiency, and developing therapeutic plans of care for enrollees while addressing changes in conditions or emergent issues according to regulatory requirements, PACE standards, policies, and procedures.
• Monitors IDT approved deadlines, goals, and timelines.
• Participates as a member of PACE’s leadership team, the Quality Improvement Committee, and other relevant sub‑committees.
• Contributes to steps of the enrollment process as needed and maintains coordination between Day Center team members to meet regulatory requirements.
• Coordinates with the Assistant Director of PACE and Quality Assurance Manager to resolve participant rights violations, grievances, appeals, and other issues related to service and quality of care.
• Maintains accountability for the safety and health of program participants and employees, promotes safe work practices, investigates unsafe work and/or incident reports, and provides safety training.
• Promotes participant rights including dignity, self‑determination, access to care, confidentiality, and independence.
• Works collaboratively with the Assistant Director of PACE and Quality Assurance Manager to ensure adequate employee education, training, and competency.
• Coordinates oversight of physical and chemical restraints for participants alongside primary care providers and registered nurses.
• Oversees use of the electronic medical record, identifying improvements, corrections, modifications, and training needs for accurate data.
• Reports maintenance and repair needs to the facilities department and collaborates to ensure completion.
• Facilitates recruiting, interviewing, hiring, orienting, training, supervising, coaching, evaluating, disciplining, and terminating program employees, students, and volunteers.
• Completes IDT discipline‑specific competencies for direct reports.
• Manages and acts as direct supervisor for assigned personnel including Day Center Care Partners, Receptionist/Center Coordinator, Activity Coordinator, Social Workers, Registered Dietitian, Physical Therapist, and Occupational Therapist.
• Ensures adequate daily staffing, assigns duties and tasks, and designates other team leaders as appropriate.
• Arranges employee training and development, ensuring ongoing and program‑compliant in‑service training and documentation.
• Reports personnel matters to the Assistant Director of PACE concerning employee relations and morale.
• Oversees timesheet completion and leave requests, working with Payroll for accuracy and timeliness.
• Enforces written agency and program policies within the Operations Manual and Employee Handbook.
• Maintains the PACE Emergency Operations Plan and reviews policy and procedures with program employees annually.
• Participates in program policy and procedure development.
• Continually seeks better ways for delivering services and communication with participants.
• Provides program orientation to new employees and tracks competency records.
• Monitors and approves purchased services while ensuring operational efficiencies and fiscal responsibility.
• Incorporates community outreach and participates in activities linking PACE to the community.
• Serves as a supervisor to student interns and volunteers.
• Acts in a manner consistent with agency values.

Qualifications

• Education: Bachelor’s degree in social work, nursing, healthcare management, or related field.
• Experience: Five (5) years in health care or social services with at least two (2) years supervisory experience.
• Preferred: Minimum one (1) year working with a frail or elderly population.

Licenses or Certificates

• Valid California Driver’s License and personal auto liability insurance. Must have a personal vehicle in good condition and insured for State minimum liability requirements.
• Current CPR and First Aid certification within six (6) months of hire.

Pre‑Screening Requirements

• Clearance of a DOJ and FBI criminal history background check.
• Pre‑employment physical and PPD skin test.
• Motor Vehicle Report to verify driving record eligibility.
• COVID‑19 and Influenza (flu) vaccines preferred.

Job Skills

• Knowledge and experience working with the physical, social, and mental health programs in licensed health facilities or clinics.
• Skills related to the health, mental, cognitive, and social needs of the participant population.
• Ability to provide care for frail and elderly adults and interest in enhancing independence.
• Effective functioning within a multi‑service, community‑based nonprofit agency.
• Compliance with program requirements and government regulations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, teamwork, negotiation, and conflict resolution.
• Good judgment, resourcefulness, flexibility, and problem‑solving skills.
• Independent work and leadership of a diverse team.
• Strong administrative, organizational, and supervisory skills.
• Training and delegation of responsibilities.
• Employee supervision and discipline.
• Prioritization, deadline management, and workload flexibility.
• Data collection and analysis.
• Budget development, monitoring, and fiscal responsibility.
• Advocacy and agency collaboration.
• Public speaking and outreach for agency programs.
• Basic computer skills: Outlook, Word, PowerPoint, Excel, database software, timekeeping and training systems.

Supervisory Requirements

This position may supervise Activity Supervisor/Coordinator, Social Workers (MSW), Physical Therapist, Therapeutic Services Coordinator, Receptionist/Center Coordinator, Care Coordinator, and Registered Dietician. In coordination with Human Resources and other supervisory staff, the Center Manager oversees hiring, orientation, training, evaluation, discipline, and termination of specified departmental staff.

Physical Requirements

• Ability to sit at a desk and interact with a computer screen for extended periods.
• Hand and arm strength sufficient to operate a keyboard for several hours each day.
• Ability to move between different staff work areas, communicate with co‑workers and the public, produce reports, and travel to other agency worksites.

The Humboldt Senior Resource Center is a private, non‑profit, multi‑purpose senior center that provides social and health–related services and holds contracts with the California Department of Aging and Area 1 Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable federal or state law.