Center Manager (PACE)

Habitat Health; West Covina (CA); On-site; USD 105,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Parental leave

Job summary

Habitat Health in West Covina, CA is seeking a Center Manager to oversee daily PACE Center operations, ensuring safe, efficient, and participant-centered care. This role reports to the Center Executive Director and leads clinical, social, and operational staff to maintain compliance and coordinate center workflows.

The Center Manager will partner with the Medical Director and Practice Operations leadership to improve performance, quality, and the participant experience at the Center.

Qualifications

• Bachelor’s degree in Health Care Administration, Business Administration, Public Health, or equivalent work experience.
• 3 to 5 years of experience leading teams in a senior care services area.
• Ability to work cross-functionally with clinicians, leaders, stakeholders, and communicate effectively at all levels.
• Strong decision-making skills with the ability to prioritize needs across the Center, plan and execute scalable processes.
• Proven ability to lead strong teams, manage and drive performance, and deliver on organizational and team goals effectively.

Responsibilities

• Oversee daily PACE Center operations, including participant flow, staffing, scheduling, and coordination of services to ensure safe and efficient care delivery.
• Participate as an active member of the IDT and support other members by ensuring timely assessments, care planning activities, documentation, and collaboration across clinical and social care disciplines.
• Maintain compliance with PACE, CMS, DHCS, ADHC, and state regulations, including monitoring documentation accuracy, regulatory timelines, and audit readiness.
• Lead and support center staff through coaching, performance management, workflow guidance, and fostering a culture of accountability and teamwork.
• Monitor operational and quality performance metrics, identify gaps, and implement improvements to meet Center level goals and service level agreements (SLAs).
• Address operational barriers, participant concerns, and workflow issues in real time, escalating complex challenges when appropriate.

Skills

Leadership

Communication

Strategic planning

Problem solving

Education

Bachelor’s degree in Health Care Administration, Business Administration, Public Health, or equivalent

Job description

About Habitat Health

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.

Role Scope

The PACE Center Manager oversees the daily operations of the Habitat Health PACE Center to ensure safe, efficient, and participant‑centered delivery of services. Reporting to the Center Executive Director, the Center Manager leads and supports clinical, social, and operational staff, ensuring smooth coordination across all center‑based workflows. The role is responsible for maintaining regulatory compliance, supporting interdisciplinary team (IDT) processes, and ensuring participants experience high‑quality care while at the Center. The Center Manager partners closely with the Medical Director, Clinical Services Director, and Practice Operations leadership to meet performance goals, uphold quality standards, and foster a positive, collaborative environment for participants and staff.

Core Responsibilities and Expectations

• Oversee daily PACE Center operations, including participant flow, staffing, scheduling, and coordination of services to ensure safe and efficient care delivery.
• Participate as an active member of the IDT and support other members by ensuring timely assessments, care planning activities, documentation, and collaboration across clinical and social care disciplines.
• Maintain compliance with PACE, CMS, DHCS, ADHC, and state regulations, including monitoring documentation accuracy, regulatory timelines, and audit readiness.
• Lead and support center staff through coaching, performance management, workflow guidance, and fostering a culture of accountability and teamwork.
• Monitor operational and quality performance metrics, identify gaps, and implement improvements to meet Center level goals and service level agreements (SLAs).
• Address operational barriers, participant concerns, and workflow issues in real time, escalating complex challenges when appropriate.
• Maintain a safe, organized, and welcoming Center environment, ensuring adherence to safety protocols, infection control standards, and emergency preparedness requirements.
• Partner with the Medical Director, Clinical Services Manager/Director, and Practice Operations leadership to align daily operations with organizational priorities and participant needs.
• Perform related duties as assigned to support smooth Center operations and high‑quality participant experience.

Required Qualifications

• Bachelor’s degree in Health Care Administration, Business Administration, Public Health, or equivalent work experience.
• Three (3) to five (5) years of experience leading teams in a senior care services area working with an elderly population.
• Ability to work cross‑functionally with clinicians, leaders, stakeholders, and communicate effectively at all levels.
• Strong decision‑making skills with the ability to prioritize needs across the Center, plan and execute scalable processes.
• Proven ability to lead strong teams, manage and drive performance, and deliver on organizational and team goals effectively.
• Alignment with our purpose and values, and excitement about living those out in daily practice.
• Ability to thrive in a fast‑paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to Have

• PACE or ADHC/CBAS experience.

Compensation & Benefits

The anticipated base salary range for this position is $105,000 – $119,000 annually and is bonus eligible. Additional compensation will be determined based on factors including, but not limited to, the candidate’s qualifications, skills, experience, education, certifications, geographical location, and business needs.

Eligible benefits include mandatory/optional medical, dental, vision insurance; paid parental leave; short‑ and long‑term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan with company match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at‑will. Either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this posting or any company document creates a contract of employment or alters the at‑will nature of employment.

Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision‑making, or any other characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.