Center Manager - (Federal Way)

NORTH AMERICAN WAX COMPANY LLC; Federal Way (WA); On-site; USD 22,868 - 34,440; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager for their location in Federal Way, WA. This role involves overseeing daily operations, sales performance, and guest satisfaction, requiring strong leadership skills. A minimum of 2 years in retail sales management is preferred.

The position offers competitive pay, performance bonuses, and a range of benefits including health and 401(k) plans. Join a committed team focused on providing the best customer experience in the beauty industry.

Qualifications

• 2+ years of experience in retail sales management or similar fields.
• Proven ability to lead and motivate a team.
• Strong communication and organizational skills.

Responsibilities

• Oversee all aspects of daily operations.
• Manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive sales goals and guest retention.

Skills

Retail sales management

Team leadership

Sales performance

Customer service

Problem-solving

Education

Equivalent educational background

Tools

POS system

Job description

Job Location: 1706 320th St - Federal Way, WA 98003

Salary Range: $16.60 - $25.00 hourly; competitive salary + lucrative bonus structure

Job Type: Full-time

Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key

Qualifications Knowledge and Skill Requirements

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance
• Places the guest first; coaches Associates to connect with guests; builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service
• Is self‑motivated and a go‑getter; is accountable, punctual, organized, and reflects the brand
• Leads and inspires by example, regularly encourages fact‑based solutions, and celebrates the success of others
• Has an open and flexible schedule
• Ability to communicate effectively through written and verbal interactions
• Ability to learn and operate a POS system
• Ability to climb, reach, bend, and lift up to 30 pounds frequently and 50 pounds occasionally
• Ability to stand and work on the floor for extended periods of time (80% or more of total shift)

Benefits (subject to eligibility)

• Competitive base salary and monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401(k) with match, health, vision, dental, and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best
• Referral Bonus – Generous incentive to hire all roles

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.