CENTER MANAGER

European Wax Center, Inc.; Westport (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Artemis Wax Corp. seeks a Center Manager in the United States to guide a Wax Center team toward achieving revenue and KPI targets while upholding brand standards.

You will recruit and develop talent, coach staff, and partner with beauty schools to attract Wax Specialists. This role emphasizes leadership, communication, and operational excellence in a fast-paced retail setting.

Qualifications

• 2 years of related and applicable management experience in a sales driver role.
• Full proficiency of Microsoft Office Suite
• Demonstrated results-oriented leadership.
• Self-motivated and process focused.
• Team Member Centric.
• Outstanding communication skills.
• Fun. You must have fun.

Responsibilities

• Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets.
• Develop the GSA and Waxer Team to meet their full potential. Coach, mentor, evaluate and lead performance.
• Identify, Recruit, and develop talent across all levels of the Center.
• Proactive partnerships with beauty schools to drive Wax Specialist recruiting.
• Train and role model the expected behaviors and processes put forward by European Wax Center
• Effectively communicate and set direction with Center Team.
• Monitor performance, provide recognition and feedback.
• Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center that meets brand standards.
• Deliver and manage the Centers performance across revenue and KPI’s.
• Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly.
• Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
• Deep mastery and coaching of sales and scripts.
• Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
• Lead and organize operations, center payroll, ordering and compliance.

Skills

Leadership

Communication

Team management

Sales leadership

Education

Bachelor's degree or related experience

Tools

Microsoft Office Suite

Job description

Position SummaryThe Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive management style will create a positive environment where you and your team will be excited to go to work each day.This Team Member Must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsField and People LeadershipLead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgetsDevelop the GSA and Waxer Team to meet their full potential. Coach, mentor, evaluate and lead performance. Role models and holds the team accountable to Artemis Wax standards and protocols at all times.Identify, Recruit, and develop talent across all levels of the Center. Proactive partnerships with beauty schools to drive Wax Specialist recruiting.Train and role model the expected behaviors and processes put forward by European Wax CenterEffectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center that meets brand standards. This includes the lobby, public spaces, wax suites and restrooms.Business Expectations and RhythmsDeliver and manage the Centers performance across revenue and KPI’s.Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly.Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.Deep mastery and coaching of sales and scripts.Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.Lead and organize operations, center payroll, ordering and compliance.Work EnvironmentMust be able to work effectively in stressful environments, communicate with others, effectively deal with customers, and accept constructive feedback from direct supervisors.Must be able to change activity frequently and cope with interruptions.Most work is performed indoors. The temperature is moderate and controlled.Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Job duties, tasks and schedule may be changed from time to time to meet the needs of the business and the role. Full availability is required.Must be able to lift up to 50 lbs. occasionally.Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.Receipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-willThe job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functionsJob duties, tasks, work hours and work requirements may be changed from time to time as business need dictatesAcceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Artemis Wax.Education / Experience / Qualifications2 years of related and applicable management experience in a sales driver roleBachelor’s Degree or applicable related experienceFull proficiency of Microsoft Office SuiteDemonstrated results-oriented leadership.Self-motivated and process focused.Team Member CentricOutstanding communication skillsFun. You must have fun.