ASSISTANT MANAGER

European Wax Center, Inc.; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

European Wax Center, Inc. is seeking an Assistant Manager to support the Center Manager and lead guest services. You will supervise the front desk, coach the team on sales scripts, and ensure center standards are met across operations.

The role emphasizes strong communication, professionalism, and the ability to multitask in a fast-paced environment while maintaining wax pass and reservation protocols.

Qualifications

• One year of related supervisory or leadership experience in a sales-driven role.
• Bachelor’s Degree or applicable related experience required.
• Proficient in Microsoft Office Suite.
• Demonstrated results-oriented leadership and accountability.
• Self-motivated, process-focused, and team-centered.

Responsibilities

• Assist Center Manager with daily operations and guest service excellence.
• Lead front desk operations, including reservations and check-ins, to brand standards.
• Coach team on sales scripts, conversions, and guest engagement.
• Manage scheduling, payroll, ordering, and center compliance.
• Monitor KPI performance and implement improvement plans.
• Maintain a clean, professional lobby and public areas.

Skills

Leadership

Customer Service

Communication

Sales

Education

Bachelor's Degree or related experience

Tools

Microsoft Office

Job description

Position SummaryThe Assistant Manager shares assigned responsibilities of the Guest Service Associate as well as the Center Manager. Through a combination of great communication skills, professionalism, excellent customer service skills, and multitasking abilities, the ACM assists in making the center run smoothly day to day.This Team Member Must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsField and People LeadershipMaintains corporate standard in Wax Pass Sales, at a minimum of 15% in a non-promo month and 25% in a promo month.Able to diffuse most customer service scenarios before reaching center management level through professionalism, education and communication with the guests.Assists the manager to ensure the schedule has proper room assignment & clean room two months out.Assists to maintain a professional, clean, fully stocked & organized lobby, hallway, & restroom that meets brand standards at all times. Daily cleaning and maintenance are the responsibility of all employees.Leads by example by providing excellent customer service to Wax Pass Holders and guest, following ALL proper front desk protocols, following proper new guest check in protocols, educating ALL non-wax pass holders on our savings plans, scheduling/Changing/Cancelling reservations accurately, and maintaining wax pass conversion and prebook at company standards. Remains professional and calm in all interactions.Responsible for day-to-day management of the center in the absence of the Center ManagerTrain and role model the Artemis Wax and brand standards and protocols put forward by European Wax Center.Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center including lobby, public spaces, wax suites and restrooms.Business Expectations and RhythmsDeliver and assist in management the Centers performance across revenue and KPI’s.Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly.Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.Mastery and coaching of sales and scriptsManage all aspects of traffic, conversion and staffing to deliver optimal center performance.Lead and organize operations, center payroll, ordering and compliance.Actively reviews the reservation book to ensure booking times are correct, sales notes are correct, and there are no scheduling errors. If errors are found, they are addressed and corrected as appropriate immediately.Assists with running EFTS and following EFT processing protocols assigned by management. (Management will follow up on performance)Work EnvironmentMust be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.Must be able to change activity frequently and cope with interruptionsMost work performed indoors. Temperature is moderate and controlled.Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are required. Length of time at these tasks varies from day to day.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Must be able to lift up to 50 lbs. occasionallyTalking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.Receipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-willThe job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functionsJob duties, tasks, work hours and work requirements may be changed from time to time as business need dictates. Full availability is required of this role.Education / Experience / QualificationsOne year of related and applicable supervisory or leadership experience in a sales driver roleBachelor’s Degree or applicable related experienceFull proficiency of Microsoft Office SuiteDemonstrated results oriented leadershipSelf-motivated and process focusedTeam Member Centric. Professional and exhibits commitment to our valuesOutstanding communication skillsFun. You must have fun.