Center Manager

Career-Team-36cf2150; Plano (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Career Team is seeking a Center Manager to oversee operations of the assigned Workforce Solutions Center and ensure services are delivered efficiently and effectively at the Center. The Center Manager will report to the Operations Manager and manage center budgets, staff growth, and program quality while strengthening community partnerships.

This on-site role requires coordinating cross-functional teams, maintaining inventory, and driving high-quality service delivery with a focus on customer

Qualifications

• Bachelor's degree in business, marketing, public relations, or community organization or development (or equivalent experience).
• Experience in supervision/management is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center.
• Manage the Center’s budget and spending; track reporting and inventory.
• Develop staff growth and performance; provide coaching and evaluations.
• Build and maintain partnerships with community stakeholders and employers.

Skills

Supervisory experience

Project management

Data analysis

Bilingual

Education

Bachelor’s degree in business/marketing/PR/community development

Tools

Microsoft Office

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. The Center Manger will report to the Operations Manager.

Your Impact on Career Team’s Success

• Oversee all employment and training initiatives within the Workforce Solutions Center
• Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations
• Maintain accurate inventory records and complete assigned reporting tasks
• Identify community partnerships, collaborate with other professionals and maintain partner relationships
• Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed
• Manage the Center’s budget and achieve propose funding allocations for service delivery
• Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high-quality delivery standards
• Welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
• Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff,identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilizeand modelExtreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include

• A Bachelor's degree in Bachelor’s degree in business, marketing, public relations, or community organization or development or equivalent experience
• Minimum of4 years ofsupervisory or management experience
• Preferred knowledge of theworkforce development program operations and development
• Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring
• Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communications skills
• Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
• Must have a valid driver's license and adequate vehicle insurance coverage

Additional Skills/Knowledge Career Team Would Love for This Role

• Bilingual or Multilingual
• Master’s or MBA Degree
• Experience and knowledge of workforce development contracts/programs
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type: Full-Time, Exempt Employee

Job Site: On Site

Travel: 15-20%

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization.

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature;Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information;Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN);National identifiers, such as SSN, passport and visa information, and immigration status and documentation;Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes;Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and