Center Manager

The UPS Store #4202; Grass Lake (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent retail location is seeking a Center Manager who will oversee daily operations, manage personnel, and ensure exceptional customer service. This role requires a dynamic leader with retail management experience and a commitment to continuous improvement and customer satisfaction. The ideal candidate should be willing to take full accountability for center operations and effectively motivate their team.

Qualifications

• Two years of retail store operations experience required.
• Bona fide management/leadership skills essential.
• Must be willing to become Notary.

Responsibilities

• Manage personnel, including recruiting and coaching associates.
• Monitor and enhance customer service delivery.
• Oversee store marketing and inventory management.

Skills

Supervisory skills

Leadership skills

Computer skills

Customer service skills

Education

Post high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Monitor Social Media

QUALIFICATIONS

• Previous store management experience required, including personnel and financial management experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• Willing to become Notary