Center for Teaching Excellence Student Assistant

Franklin University; Columbus (OH); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Franklin University’s Center for Teaching Excellence seeks a part-time Student Assistant to provide clerical support, help with special projects, and assist with customer inquiries. The role includes document preparation, scanning, and routine processes, with hybrid work arrangements and campus coordination.

Qualified candidates are Franklin University students with strong Microsoft Office skills, excellent organization, and communication abilities, able to handle repetitive tasks and provide

Qualifications

• Must be a current Franklin University student.
• Proficiency in Microsoft Office applications.
• Excellent organizational and communication skills.
• Comfortable with repetitive processes.
• Strong customer service skills.
• Availability to work up to 19 hours per week, Monday–Friday between 8 am and 5 pm.

Responsibilities

• Provide general clerical support to staff in the department.
• Prepare meeting documents.
• Deliver/pickup documents across campus.
• Assist with customer support and tracking.
• Respond to routine customer inquiries via email & phone.
• Track all CTE inquiries.
• Assist with tracking and reporting course registration.
• Monitor event registration system.
• Assist with the contracting & tracking processes.
• Request certificates.

Skills

Microsoft Office

Organizational skills

Communication skills

Customer service

Time management

AI/Chatbots

Tools

AI Chatbots

Job description

Center for Teaching Excellence Student Assistant

Job Category: Student

Requisition Number: CENTE001338

• Posted : October 6, 2026
• Part-Time

Locations

Showing 1 location

Columbus, OH
201 S Grant Ave
Columbus, OH 43215, USA

Description

Position Summary:

The Center for Teaching Excellence Student Assistant will work closely with the Coordinator, CTE to provide general support by assisting with clerical duties, special projects, customer support and tracking, editing and preparing documents, filling and scanning documents, assisting with routine processes and other miscellaneous duties as assigned.

Duties and Responsibilities:

• Provide general clerical support to staff in the department
• Prepare meeting documents
• Deliver/pickup documents across campus
• Assist with customer support and tracking
• Respond to routine customer inquiries via email & phone
• Track all CTE inquiries
• Assist with tracking and reporting course registration
• Monitor event registration system
• Facilitate processes for new instructors
• Scan & file documents
• Assist with digital archiving and management of CTE documents
• Assist with basic CTE processes
• Generate Purchase Orders, Purchase Requisitions, & Faculty Stipend forms
• Assist with the contracting & tracking processes
• Request certificates

Minimum Requirements/Qualifications:

• Must be a current Franklin University student
• Proficiency in Microsoft Office applications
• Excellent organizational and communication skills
• Comfortable with repetitive processes
• Strong customer services skills
• Availability to work up to 19 hours per week, Monday – Friday between 8 am and 5 pm

Preferred Skills and Characteristics:

• Experience with AI and Chatbot development

Additional Notes:

Schedule may be flexible and vary based on the availability of the candidate and the needs of the department. Position will be hybrid – at least half time in-person.

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.