Center for Resiliency Manager

United Way Worldwide; El Paso (TX); Hybrid; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health, Dental, Life Insurance

Retirement Contributions

Job summary

United Way of El Paso County seeks a Center for Resiliency Manager to lead the programmatic mission, supervise staff, and guide operations and partnerships for community resilience.

Role includes overseeing staff, data reporting, grant compliance, and collaboration with partners to address housing instability and basic needs while advancing the center's impact.

Qualifications

• Bachelor’s degree or higher in relevant field.
• Experience with grant management and reporting requirements.
• Strong leadership and strategic planning abilities.

Responsibilities

• Lead Center for Resiliency program and staff.
• Oversee partnerships, programming, and outreach.
• Ensure compliance with federal/state grants and reporting.
• Manage and track program data and outcomes.

Skills

Grant writing

Grant management

Leadership

Strategic planning

Team management

Data analysis

Education

Bachelor’s degree in health/non-profit/organizational management

Job description

United Way of El Paso County is committed to improving the lives and futures of all peoplein the community. We bring together expertise, funding and volunteer support topositively impact education, health, basic needs, and financial stability. In partnershipwith others, we work to eliminate inequities experienced by diverse populations so thatall people have a safe, healthy home environment, achieve their educational potential,and increase their financial stability. We commit to building bridges across cultural, racial,religious, and economic boundaries.

POSITION: CENTER FOR RESILIENCY MANAGERREPORTS TO: Senior Director of Community ResiliencyPurpose: The Center for Resiliency Manager supports the mission of United

Way of El Paso County (UWEPC) by leading the programmaticmission and vision of the Resiliency Center including managementand guidance of staff, operations, partnerships, programming andoutreach.

MAJOR DUTIES & RESPONSIBILITIES

Management of Center

• Provide leadership, guidance and oversight of all program-related activitiesincluding advocacy, partnerships, navigation support, and outreach to El Pasoresidents affected by housing instability, basic needs insecurity, trauma, and theAugust 3rd mass violence incident of 2019.
• Serve as the main point of contact for United Way of El Paso County (UWEPC)administrative office for all activities and communication related to the ResiliencyCenter.
• Represent UWEPC at any state, regional, and national conferences, forums, ormeetings, as appropriate.
• Collect, track, and report data related to usage of the Center and servicesprovided. Provide recurring updates and progress reports to UWEPC andpartners on the services offered by the Center as well as the use by communitymembers. Utilize program data to evaluate progress towards desired outcomesas well as to make adjustments in service delivery, as necessary.
• Collect, track, and report expenses incurred by the Center in an effort to provideservices to the community, to include donations, grants, and in-kind resources.
• In coordination with UWEPC leadership, create and steer operations of theResiliency Center with the use of strategic partnerships and outreach.
• Serve as staff liaison to appropriate advisory and steering committees,scheduling and facilitating meetings with committee members andrepresentatives including correspondence through email, phone, and othermeans to foster relationships.
• Manage and oversee the relationship of the contracted vendor that is responsible
• Manager is responsible for is holding the vendor accountable to allprogrammatic and financial deliverables, including compliance withreporting and budget.
• Train and onboard sub-contracted vendor on Center for Resiliencyprogram overview, its processes and procedures, program case-management platforms and all reporting documentation required.
• Monthly reporting documents confirming sub-contracted vendor directoutputs/ performance results.
• Stay informed of their identified outreach and educational plans. Identifyand address performance opportunities to ensure contract adherence.
• Recruit, supervise, and manage qualified and dedicated staff at the ResiliencyCenter, including:
  • Resource Navigators
  • Community Resource Specialist
  • Compliance Specialist
• Plan and coordinate ongoing professional development and appropriate skillstraining for staff on topics pertinent to the needs of the Center.
• Lead and guide the Center for Resiliency team in strategically developing andbuilding awareness of services related to addressing community needs.
• Supervise and manage staff caseloads and performance plans.
• Provide strategic focus for the employee team, including encouragingcollaboration between initiatives and partners.

Grant Administration

• Contract understanding for adherence of performance compliance.
• Maintain strong knowledge of the requirements and guidelines of federal andstate grants, including but not limited to the Center for Resiliency.
• Audit, for review and approval each eligible case identified for direct assistance.
• Compile and submit all performance reporting requirements as outlined byfederal and state grants in accordance with mandated guidelines(monthly/quarterly).

Community Partnerships

• Maintain in-depth knowledge of the status of Center utilization, engagement, andinitiatives to fully participate and provide status updates, when necessary.
• Maintain working knowledge of all UWEPC programs, engagement and initiatives to serve as a strong representative and advocate for the organization.
• Seek and maintain strong community partnerships with local service providersand potential supporters.
• Cultivate a strong collaborative of response and engagement by conveningpartners to assess community needs and strategically provide services incollaboration with partners.
• Participate in recurring program and strategic meetings to assist in shaping thevision of UWEPC Community Impact products and partnerships in relation to theCenter for Resiliency.
• Advocate for UWEPC Community Impact products with community partners andstakeholders. Research new programs and services that may be relevant to themission and values of UWEPC.
• Develop and cultivate successful business/personal relationships with keyemployees and CEO, including elected officials and key County and City staff.
• Facilitate relationships with partners for direct services and programming toclients including MOUs, reporting, and information-sharing.

Other Job Duties

• Understand the UWEPC concept, mission, purpose, philosophy and backgroundto handle routine calls from public in an effective and diplomatic way.
• Maintains confidentiality of all materials, and uses judgment and tact in dealingwith internal and external inquiries.
• Plans and prioritizes work to meet scheduled deadlines; adjusts personalschedule to assure completion of tasks, assignments, etc.
• Proven initiative, self-management and cross-departmental (team concept)collaboration.
• High-level business networking and relationship-building skills.
• Work with leadership to streamline processes and improve ROI on all fundraisingactivities.
• Performs other duties and assumes other responsibilities as assigned.

SKILLS AND COMPENTENCIES

Interpersonal Skills

• Experience working in collaborative environments and cross functionally toachieve goals.
• Strong project management, process improvement, or other applicableexperience.
• Strong analytical skills using data to support decisions.
• Problem-solver and self-starter who initiates solutions; collaborates andnegotiates effectively with team members, partners, and stakeholders. Strongability to distill and communicate complex issues and concepts to others.
• Personal attributes of honesty, integrity, professional behavior, tact, sense ofurgency, and sense of humor.

Computer Skills

• Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel),.Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting,FaceBook Live, Microsoft Teams; Intermediate knowledge of case managementsoftware and workflow.

Key Competencies

• Cultivates
  • Equity Mindset
  • Network Mindset
  • Learning Mindset
• Think StrategicallyApplies appropriate strategic logic to decisions and initiatives. Identifies effortsthat will have the greatest strategic impact.
• Promote CollaborationFosters a sense of teamwork, leverages differences, and facilitates the effectiveinteraction and contribution of others to achieve goals.
• Engage and InspireArticulates and inspires commitment to a plan of action aligned withorganizational mission and goals.
• Inspire TrustGains the confidence and trust of others through principled leadership and soundbusiness ethics.
• InnovateChampions new ideas and initiatives and creates an environment that supportsinnovation.
• Focus on CommunityEnsures the delivery of exceptional service and value to the communities weserve.

Core Competencies for all UWEPC Staff

• Mission Focused: Catalyze others’ commitment to the mission to create realsocial change that leads to better lives and healthier communities. This drivestheir performance and professional motivations.
• Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of thecommunity and can mobilize resources (financial and human) through meaningful engagement
• Results Driven: Dedicated to shared and measurable goals for the commongood: creating, resourcing, scaling and leveraging strategies and innovations forg broad investment and impact
• Brand Steward: Steward of the brand and understands his/her role in growingand protecting the reputation and results of the greater network.

Qualifications--Knowledge, Education and Experience

• Bachelor’s degree in subjects related to health and human services, non-profit ororganizational management, public relations, communications, marketing, orsocial services, plus five years of work experience and/or an equivalentcombination of education and experience related to the duties of the position.
• Knowledge of the non-profit and social services sector is essential. Skills ingrant-writing, grant management, personnel management, program developmentand operation, leadership, strategic planning, management of sub-contractorsand partnerships, and volunteer engagement are desired.
• Must be able to work a flexible schedule with the possibility of early morning,evening, and weekend work.
• Valid driver’s license, insurance and vehicle required.
• The above statements are intended to describe the general nature and level ofwork being performed by the individual in this position. They are not intended tobe an exhaustive list of all duties, responsibilities, and skills required of theposition. Duties, responsibilities and activities may change at any time with orwithout notice.
• Bilingual preferred

Salary Range: $48,000 - $53,000

Classification: Full-Time, ExemptBenefits: Health, Dental, Life Insurance, Retirement Contributions