Center Director - Pontiac

PACE; Pontiac (MI); On-site; USD 110,000 - 150,000; Full time

Job summary

PACE Southeast Michigan seeks a Center Director to lead day-to-day center operations, ensure exceptional participant care, and drive financial performance. You will partner with regional leaders to implement standard processes, improve quality, and develop a high-performing team.

The role requires budgeting expertise, Medicare/Medicaid knowledge, and strong leadership to align services with organizational goals across centers.

Qualifications

• Bachelor's degree in healthcare administration, business, nursing, or related field is required.
• Master's degree in a related field is preferred.
• Minimum three years of operational leadership experience in healthcare.
• Experience managing budgets or departmental financial performance is preferred.
• Clinical background, licensure or certification in a healthcare discipline is preferred.

Responsibilities

• Lead daily center operations to ensure high-quality participant care and efficient use of resources.
• Develop programs to improve participant experience, service delivery, and staff engagement.
• Align programs and care interventions to meet financial and operational goals.
• Manage assigned projects and coordinate teams to deliver on time and budget.
• Partner on annual operating and capital budgets and monitor financial performance.
• Analyze monthly financial reports and variances to guide decisions.
• Ensure compliance with quality standards, regulations, and certifications.
• Develop leadership and talent through coaching, feedback, and succession planning.
• Translate strategy into center plans and collaborate with regional leaders to standardize practices.

Skills

Budgeting

Financial reporting

Productivity analysis

Medicare/Medicaid knowledge

Data dashboards

Leadership

Communication

Coaching

Education

Bachelor's degree in healthcare administration, business, nursing, or related field

Master's degree in a related field preferred

Tools

Reporting systems

Job description

**SUMMARY:**The Center Director leads the day-to-day operations of an assigned PACE Southeast Michigan center and is accountable for its quality of care, operational effectiveness, financial performance, and regulatory compliance. This role ensures participants receive exceptional care and fosters a positive center culture where team members feel valued and supported.The Center Director partners with the Regional Director of Operations, fellow Center Directors, and service line leaders to meet organizational commitments and maintain consistent standards, processes, participant activities, and support services across centers.**SPECIFIC DUTIES AND FUNCTIONS:****Operations & Participant Experience*** Leads daily center operations to deliver exceptional participant care, effective teamwork, coordinated services, and efficient use of resources.* Develops and improves programs and processes that strengthen the participant experience, service delivery, and team member engagement.* Aligns programs, services, employees, and participant care interventions to achieve the center's operational and financial objectives.* Leads assigned operational projects, coordinating teams and resources to achieve defined outcomes on time and within budget.**Financial Management*** Partners with the Chief Financial Officer and Regional Director of Operations to develop annual operating and capital budgets and is accountable for center performance against approved budgets.* Analyzes monthly financial reports, including budget variances, labor productivity, overtime, supplies, purchased services, and cost per participant, to assess financial performance.* Monitors enrollment, attendance, and utilization against targets and evaluates their impact on center operations and financial results.* Identifies root causes of financial variances and makes timely scheduling, transportation, and resource allocation decisions to meet financial benchmarks while supporting quality care.* Communicates financial results and corrective action plans clearly to the Regional Director of Operations, team members, and other leaders.**Quality Improvement & Compliance*** Builds a culture of quality care in which team members take ownership of participant outcomes, raise concerns, and learn from mistakes.* Partners with the Quality Assurance Director to maintain compliance with quality assurance standards, state and federal program requirements, certifications, and applicable laws and regulations.* Advances center quality improvement through contributions to quality assurance and improvement committees, implementation of assigned action plans, and evaluation of results.* Partners with the Human Resources Manager to develop and implement operational policies, procedures, and protocols for direct participant care and support services.**Leadership & Team Development*** Models and reinforces a culture aligned with PACE SEMI's mission, values, and Ten Principles, and promotes diversity, equity, and inclusion across the organization.* Leads, coaches, and develops leaders and team members through regular feedback and recognition to build a high-performing, engaged workforce where people feel valued, respected, and heard.* Sets clear expectations, models personal accountability, and holds leaders and team members accountable for performance, quality, and conduct fairly and consistently.* Partners with HR/OD on leadership development and succession planning to strengthen leadership capability and continuity.* Partners with Education and Quality team members to identify learning needs and implement education that strengthens ongoing competence and skills.**Strategy & Collaboration*** Translates PACE SEMI's strategies, goals, and tactics into center plans and priorities and is accountable for achieving established outcome measures.* Collaborates with fellow Center Directors, the Regional Director of Operations, and service line leaders to share effective practices and maintain consistent standards, processes, participant activities, and support services across centers.* Performs other duties as assigned.**KNOWLEDGE, SKILLS AND ABILITIES:*** Practical knowledge of budgeting, financial reporting, and productivity analysis, with the ability to translate financial information into sound operational decisions.* Working knowledge of Medicare and Medicaid requirements and applicable state and federal healthcare regulations. Knowledge of PACE preferred.* Ability to use data, dashboards, and reporting systems to monitor performance, identify emerging concerns, and evaluate improvement.* Strong judgment and problem-solving skills, with the ability to balance participant needs, quality of care, teammates, and financial priorities.* Demonstrated leadership grounded in integrity, humility, and accountability, with the ability to build trust and foster an inclusive, collaborative workplace.* Strong communication and relationship-building skills, including the ability to explain complex information clearly to participants, team members, and organizational leaders.* Strong coaching and conflict resolution skills, with the ability to develop leaders and team members, clarify expectations, and address concerns fairly and constructively.**PERFORMANCE EXPECTATIONS:*** Delivers consistent, high-quality participant care and a positive participant experience, with concerns addressed promptly and effectively.* Meets established center goals for enrollment, attendance, utilization, and service delivery through effective employment and resource use.* Meets approved operating and capital budget targets and financial benchmarks, with timely identification of variances and effective corrective action.* Maintains compliant and consistent center practices, with identified quality and regulatory gaps resolved within established timeframes.* Achieves measurable improvements in participant outcomes, service quality, and operational effectiveness, with assigned projects completed on time and within budget.* Builds a respectful, inclusive, and engaged center culture that reflects PACE SEMI's mission, values, and Ten Principles.* Develops capable leaders and team members who demonstrate ongoing skill growth, clear accountability, and consistent performance.* Builds effective partnerships with regional leaders, service line leaders, and fellow Center Directors, resulting in coordinated services and consistent practices across centers.**EDUCATION AND EXPERIENCE:*** Bachelor's degree in healthcare administration, business, nursing, or a related field, or equivalent professional experience, required.* Master's degree in a related field, or additional equivalent professional experience, preferred.* Minimum of three (3) years of operational leadership experience in a healthcare setting required.* Experience managing budgets or departmental financial performance preferred.* Clinical background, professional licensure, or certification in a relevant healthcare discipline preferred.**PHYSICAL REQUIREMENTS ANDWORKING CONDITIONS:*** Work is performed primarily in office and PACE center settings, with regular interaction with participants and team members.* Requires prolonged periods of sitting and working on a computer, along with standing, walking, and bending during center activities.* Requires regular travel to PACE SEMI centers, community sites, and events.* Requires the ability to occasionally lift up to twenty-five (25) pounds.* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.At PACE Southeast Michgan our employee experience is a combination of everything that's unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for