Center Director

Child Development Schools; Wilmington (NC); On-site; USD 68,000 - 100,000; Full time

Job summary

Child Development Schools seeks a School Director to oversee overall school success, focusing on family experience, enrollment growth, program quality, and financial performance.

The role leads staff, partners with marketing and the community, and ensures operational excellence while driving sustainable revenue growth within a family-centered program.

Responsibilities

• Owns P&L of the school and drives financial performance.
• Create exceptional family experiences to promote trust and retention.
• Build strong relationships with prospective and current families through consistent communication and responsive service.
• Foster a welcoming, inclusive environment that supports high family engagement.
• Lead, coach, and support school staff to ensure high performance.
• Develop strategies to increase family retention with satisfaction monitoring and issue resolution.
• Collaborate with Marketing and Shared Services to raise local visibility and enrollment.
• Monitor licensing, accreditation, and program quality to maintain brand standards.

Skills

P&L ownership

Enrollment strategy

Staff coaching

Family communication

Community partnerships

Job description

The School Director is responsible for the overall success and performance of the school, with a primary focus on family experience, enrollment growth, program quality, and financial performance. This role serves as the face of the center within the community, building strong relationships with families and external partners while ensuring operational excellence and sustainable revenue growth.

Key Responsibilities

Family Experience & Retention

• Owns P&L of the
• Create an exceptional family experience that promotes trust, engagement, and long-term retention.
• Build strong relationships with prospective and current families through consistent, effective communication and responsive service
• Foster a welcoming, inclusive, and engaging environment that promotes strong family
• Lead, coach, and support all school staff to ensure high performance and
• Lead strategies to increase family retention through consistent communication, satisfaction monitoring, and proactive issue
• Serve as the primary point of contact for escalated family concerns and ensure timely, thoughtful

Enrollment & Commercial Excellence

• Own the school's enrollment strategy and overall occupancy
• Utilize business data and performance metrics to make informed decisions that support sustainable growth
• Partner with marketing and local outreach efforts to increase visibility and demand within the
• Monitor enrollment trends and implement action plans to meet or exceed occupancy

Community Leadership

• Build and strengthen the school's reputation through active community involvement and local brand awareness
• Collaborate with Marketing and Shared Services to increase visibility and awareness in the local market.

Quality & Program Excellence

• Ensure the school consistently meets and exceeds licensing requirements, accreditation standards, company and brand standards, and regulatory
• Monitor school performance using program and educational metrics to maintain high quality and to drive continuous

Financial Management (P&L Ownership)

• Maintain accountability for the school’s financial performance, including revenue growth,

labor management and expense control

• Analyze financial reports and key performance indicators to identify trends and implement improvement strategies
• Balance educational quality with responsible fiscal management to ensure long-term sustainability
• Develop action plans that improve profitability while maintaining exceptional serve and program quality

Leadership & School Culture

• Lead the School Leadership Team by establishing clear priorities, expectations and
• Develop a positive, collaborative, and high performing culture where employees feel valued, supported and empowered.
• Coach, mentor and develop leadership team members to strengthen individual performance and prepare future leaders
• Foster collaboration among the School Director, Assistant Director, and Education Coordinator to ensure alignment across business, operations, and educational
• Lead organizational change initiatives with consistency, transparency, and