Center Clinical Manager

ChenMed; Jacksonville (FL); On-site; USD 54,358 - 77,655; Full time

Benefits offered by this job

Health benefits

401(k) plan

Comprehensive benefits package

Job summary

ChenMed is seeking a Center Clinical Manager in Jacksonville, Florida. This leadership role focuses on managing day-to-day back office operations, ensuring clinical quality and compliance, and supervising team members. The ideal candidate has at least 5 years of experience in healthcare management and a solid understanding of clinical operations.

The role requires a blend of clinical acumen and managerial skills to provide exceptional patient care and improve staff productivity.

Qualifications

• Active engagement in leadership and management of clinical operations.
• Proficient in patient care responsibilities including medication administration.
• Experience in coaching and developing clinical staff.

Responsibilities

• Oversee daily center operations, ensuring quality and compliance.
• Manage staffing, performance evaluations, and training of team members.
• Collaborate with medical professionals to enhance clinical productivity.

Skills

Healthcare operations and clinical acumen

Patient care and medication administration

Leadership and mentoring

Communication skills

Data analytics

Problem-solving

Education

High school diploma or GED

BA/BS in Business or Healthcare Administration

Licensed Practical Nurse (LPN) or Certified Medical Assistant

5 years in a healthcare setting

2 years management experience

Tools

Microsoft Office Suite

EMR systems

Job description

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations, which includes clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent oversees the hiring, performance management, training and day-to-day functions of center team members.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
• Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staff shortages.
• Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
• Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
• Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
• Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
• Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES

• Highly developed healthcare operations and clinical acumen
• Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures
• Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work
• Excellent oral and written communication skills
• Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance
• Proven ability to consistently meet and regularly exceed organizational metrics
• Ability to nurture and maintain high clinical staff engagement and low turnover
• Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff
• Capability to effectively resolve problems and achieve team goals
• Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations
• Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties
• Customer-focused, compassionate and empathetic with our patient population and their family members
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time
• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required within first 90 days of employment
• Experience working with geriatric patients is preferred
• EMR system experience a plus

PAY RANGE

$54,358 - $77,655 Salary. The posted pay range represents the base hourly rate or base annual full-time salary. Final compensation may also be eligible for bonuses or commissions.

EMPLOYEE BENEFITS

Employees are offered comprehensive benefits, which may include health, dental, vision, 401(k) and other standard corporate benefits. Please contact HR for details.