Clinical Manager (Medical Assistant Supervisor)

ChenMed; Orlando (FL); On-site; USD 54,358 - 77,655; Full time

Job summary

ChenMed in Orlando, FL is seeking a Care Supervisor to lead clinical operations, coordinate staff schedules, and ensure quality standards across the center. You will supervise Licensed Practical Nurses, Care Promoters, and Pharmacy Techs, and collaborate with PCPs to manage care team performance.

Additionally, you will oversee onboarding, training, OSHA compliance, and ongoing education to meet patient care and organizational priorities. Some travel is required up to 10% of the time.

Qualifications

• BA/BS in Healthcare Administration or related field preferred.
• Active LPN or CMA license in current state.
• Minimum 5 years clinical clinic/hospital experience.
• Minimum 2 years management experience with direct reports.

Responsibilities

• Lead clinical operations and staff to meet center demands.
• Coordinate schedules; manage onboarding and training.
• Ensure OSHA and quality standards are met with corrective actions.
• Monitor KPIs, wait times, and care team performance.
• Collaborate with PCPs to manage care team outcomes.
• Oversee equipment, supplies, and preventive maintenance.

Skills

Leadership

Clinical operations

Communication

Travel up to 10%

Data insights

Team mentoring

MS Office

EMR systems

Education

BA/BS in Healthcare Administration or related field

LPN or CMA certification

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Job Overview

We’re changing lives every day for patients and our team. We’re a rapidly expanding primary care provider seeking a Care Supervisor to lead clinical operations, direct staff, coordinate schedules, and ensure quality standards.

Essential Job Duties / Responsibilities

• Servicing the needs of our patients, run the clinical operations of the center to ensure operations meet the demands of the center, leadership and growth demands.
• Lead and monitor performance of clinical operations and implement progressive improvements when needed.
• Ensure key performance targets are met, including but not limited to SSP metrics, wait times, care team integrity and Care Promoter engagement and turnover.
• Lead great quality selection and hiring of clinical staff including Licensed Practical Nurses, Care Promoters and Medication & Pharmacy Techs.
• Collaborate with PCPs to manage care team performance.
• Provide and facilitate orientation and onboarding of new care team members, ensuring they are fully trained in philosophy of care, patient flow and clinical competencies to successfully perform their duties.
• Ensure OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective action plans when needed.
• Provide ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
• Supervise completion of patient care requirements by scheduling and assigning care team members and following up on work results.
• Manage and monitor operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories and evaluating new equipment and techniques.
• Manage medical supply inventories to optimum levels by maximizing efficiencies.
• Complete all required training to dispense medications from medication room.
• Perform other duties as assigned and modified at manager’s discretion.

Knowledge, Skills & Abilities

• Good business acumen and acuity.
• Excellent knowledge and understanding of basic clinical care principles, techniques, functions, practices and procedures.
• Knowledge of medical products, services, standards, policies and procedures.
• Excellent oral and written communication skills.
• Superb leadership and influence skills with the ability to mentor, motivate and inspire others to perform at maximum proficiency.
• Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work.
• Demonstrates a quality mindset focused on solving problems for patients and achieving team goals.
• Innate ability to show compassion and empathy for patients and family members.
• Ability to effectively collaborate with team members, including physicians, nurses, front desk staff, center managers, and market leaders.
• Ability to use data to develop insights and manage multiple operations.
• Ability to pay close attention to detail and ensure accuracy of reports and data.
• Ability to manage multiple processes and effectively lead a team.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to be calm and flexible in busy or stressful situations.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus other database and/or presentation software.
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English; bilingual a plus (Spanish/Creole).
• This job requires use and exercise of independent judgment.

Education and Experience Criteria

• High school diploma or GED equivalent required.
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred.
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered.
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required.
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred.
• IV Therapy certification for LPNs where required by State Board of Nursing.
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required within first 90 days of employment.
• Experience working with geriatric patients is preferred.
• EMR system experience a plus.

Pay Range

$54,358 - $77,655. Base hourly rate or base annual full‑time salary. Final compensation will depend on a variety of factors, including but not limited to experience, education, geographic location and other relevant factors. This position may also be eligible for bonuses or commissions.

Employee Benefits

Benefits information can be found here: https://chenmed.makeityoursource.com/helpful-documents