Center Care Team - Care Navigator, Bilingual

ArchWell Health; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator (Bilingual) to greet and guide our members and families from arrival through departure, ensuring a positive experience and that care needs are met. The role emphasizes exceptional customer service and a passion for senior care.

The ideal candidate will welcome members, assist with check-in, manage records, coordinate referrals, and support center events, while maintaining professionalism in a dynamic health-care environment.

Qualifications

• Associates degree preferred or equivalent experience.
• Bilingual proficiency and ability to pass formal proficiency exam as part of selection.
• Minimum of one year of work experience in a clinical setting; EMR experience is a plus.

Responsibilities

• Welcome members and help them feel safe and at home, guiding them through a seamless check-in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks
• Request medical records and upload documentation to the EMR system
• Field questions from prospective and established members and their adult children
• Manage the center phone line, take messages, and relay details to the right person
• Assist with center events as needed

Skills

Excellent customer service

Senior care passion

Communication skills

Organizational skills

Microsoft Office Suite

EMR knowledge

Bilingual

Professionalism & flexibility

Education

Associates degree preferred or equivalent experience

Tools

EMR systems

Microsoft Office Suite

Job description

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Care Navigator, Bilingual

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment

Education and Experience:

• Associates degree preferred, or equivalent experience
• Must be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection process
• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus
• Embodies and serves as a role model of ArchWell Health’s Values:
  • Be compassionate
  • Strive for excellence
  • Earn trust
  • Show respect
  • Stay resilient
  • Always do the right thing

About ArchWell Health:

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Last Updated: 2024.04