Center Care Team - Care Navigator

ArchWell Health; Tucson (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

ArchWell Health in Tucson, AZ is seeking a Care Navigator to warmly greet members, guide them through check-in, and ensure a welcoming, high-quality experience from arrival to departure. You will routinely update the electronic medical records, schedule appointments, coordinate referrals for a multidisciplinary care team, and assist members with paperwork using electronic kiosks.

The ideal candidate has a strong customer-service orientation, a passion for senior care, working knowledge of

Qualifications

• Associates degree preferred
• One year clinical setting experience
• Experience with EMR systems a plus
• Embodies ArchWell Health values: Be compassionate, Strive for excellence, Earn trust, Show respect, Stay resilient, Always do the right thing

Responsibilities

• Welcome members upon arrival and guide them through check-in
• Update member information in the EMR system
• Schedule appointments and coordinate referrals for a multidisciplinary care team
• Assist members with filling out paperwork through electronic kiosks
• Request medical records and upload documentation to EMR
• Field questions from members and families
• Manage phone line by answering calls and relaying details
• Assist with center events as needed

Skills

Customer service

Senior care passion

Diversity awareness

Medical terminology

Organization

Communication skills

MS Office

EMR systems

Education

Associates degree preferred

Tools

EMR systems

Job description

Care Navigator

Job Summary

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Required Skills/Abilities

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment

Education and Experience

• Associates degree preferred, or equivalent experience
• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus
• Embodies and serves as a role model of ArchWell Health’s Values:
  • Be compassionate
  • Strive for excellence
  • Earn trust
  • Show respect
  • Stay resilient
  • Always do the right thing

About ArchWell Health

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Last Updated: 2024.04