Center Administrator

American Family Care; Town of Florida (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement benefit

Flexible scheduling

Job summary

American Family Care is seeking an Operations Manager to oversee the daily operations of an urgent care clinic and supervise non-physician staff to ensure high-quality patient care.

The role involves leading the team, onboarding staff, coordinating schedules, and ensuring adherence to regulatory guidelines while maintaining facilities and financial accuracy in a fast-paced setting.

Qualifications

• Bachelor’s degree preferred.
• Minimum two years of supervisory experience in a medical office.
• Strong written and verbal communication skills.
• Ability to deliver high levels of customer service.
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA).

Responsibilities

• Provides leadership to the clinic team and supervises non-physician staff.
• Hybrid role—step in and assist with any role within the clinic.
• Answer phones, triage patients, and understand insurance reimbursements.
• Recruit, hire, and onboard front office staff, medical assistants, x-ray, and others.
• Supervise performance evaluations for non-provider staff.
• Collaborate with Medical Director to ensure high-quality patient care.
• Ensure policy compliance and accurate financial transactions.
• Lead staff meetings and daily huddles; address patient concerns.
• Maintain facility cleanliness and stock of supplies.
• Monitor KPIs and drive continuous improvement.

Skills

Supervisory experience

Customer service

Communication skills

Computer proficiency

Regulatory compliance (HIPAA/OSHA)

Education

Bachelor’s degree preferred

Job description

Benefits/Perks

• Paid time off, health insurance, dental insurance, retirement benefit, and more!
• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities

• Provides leadership to the team
• Hybrid Role - Be able to step in and help with any role within the clinic.
• Should be able to answer phones, triage patients, understand insurance reimbursements and plans.
• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Computer proficiency
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred

Compensation: $50,000.00 - $60,000.00 per year

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.